Helpdesk Support Engineer

Our client is seeking a Help Desk Support professional for a hybrid position for their Garden City and Lake Success offices. This role involves providing technical assistance, diagnosing hardware and software issues, and maintaining print room operations.

Required Skills & Experience:

• Troubleshooting technical problems
• Proficiency in Windows Desktop operating systems and Microsoft Office suites
• Familiarity with remote access technologies (VPN, terminal services)
• Basic Active Directory administration
• Experience with VMWare virtualization and Exchange administration
• Friendly and professional demeanor

Desired Skills & Experience:

• Basic knowledge of networking concepts and technologies (DHCP, DNS, TCP/IP)
• Basic Linux knowledge
• Excellent communication skills and a team player mentality

What You Will Be Doing:

Tech Breakdown:

• 50% Windows Desktop operating systems
• 25% Remote access technologies (VPN, terminal services)
• 10% Basic Active Directory administration
• 10% VMWare virtualization
• 5% Basic Exchange administration

Daily Responsibilities:

• 30% Responding to technical assistance requests
• 25% Diagnosing and resolving hardware and software issues
• 20% Maintaining print room operations
• 15% Tracking and routing problems and requests
• 10% Informing management of recurring problems

The Offer:
You will receive the following benefits:

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options
• Comprehensive benefits package.
• Opportunities for career growth and development.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
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