Overview
On Site
USD 18.00 - 22.00 per hour
Full Time
Job Details
Description
One of our top clients is looking to bring on 2 individuals to their team on a 3 month contract to take some of the work load off of their current service desk team that will be helping out with an organizational upgrade. They are looking for an individual that has worked in a helpdesk or call center environment providing remote technical support to end users. The ticketing system they use is Cherwell and this individual will be receiving roughly 30-45 calls per day ranging from password reset issues to email internet connectivity issues. It is very important that this individual provides excellent customer service while resolving these tickets. This team has a 89% first call resolution so they would like to stay close to that. If they do not know the answers, they have a Tier 2 team they can escalate questions to. They will have to work onsite from 8-5 M-F.
Skills
Customer service, Troubleshooting, genesis, Microsoft, Cherwell
Top Skills Details
Customer service, Troubleshooting, genesis, Microsoft, Cherwell
Additional Skills & Qualifications
#1 Technical understanding how computers work and can trouble shoot. They use Genesis for their calls and Cherwell as their ticketing system. Experience in both of these would be beneficial.
#2 Quick on their feet when it comes to troubleshooting- if they don't know anything they should be able to find it.
#3 Need to be empathetic. Working with hospitals and doctors - great personality and culture fit is important
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Birmingham,AL.
Application Deadline
This position is anticipated to close on Jul 8, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
One of our top clients is looking to bring on 2 individuals to their team on a 3 month contract to take some of the work load off of their current service desk team that will be helping out with an organizational upgrade. They are looking for an individual that has worked in a helpdesk or call center environment providing remote technical support to end users. The ticketing system they use is Cherwell and this individual will be receiving roughly 30-45 calls per day ranging from password reset issues to email internet connectivity issues. It is very important that this individual provides excellent customer service while resolving these tickets. This team has a 89% first call resolution so they would like to stay close to that. If they do not know the answers, they have a Tier 2 team they can escalate questions to. They will have to work onsite from 8-5 M-F.
Skills
Customer service, Troubleshooting, genesis, Microsoft, Cherwell
Top Skills Details
Customer service, Troubleshooting, genesis, Microsoft, Cherwell
Additional Skills & Qualifications
#1 Technical understanding how computers work and can trouble shoot. They use Genesis for their calls and Cherwell as their ticketing system. Experience in both of these would be beneficial.
#2 Quick on their feet when it comes to troubleshooting- if they don't know anything they should be able to find it.
#3 Need to be empathetic. Working with hospitals and doctors - great personality and culture fit is important
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Birmingham,AL.
Application Deadline
This position is anticipated to close on Jul 8, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.