IT Deskside Support Technician - LG

Overview

On Site
Contract - W2
Contract - to 06/22/2028

Skills

Impact Analysis
Information Architecture
Information Assurance
IT Operations
Software Troubleshooting
Customer Service
Technical Support
Disk Imaging
ServiceNow
Knowledge Base
Inventory
Printer Support
Computer Hardware
Training
Computer Networking
Microsoft Office
Intranet
Internet
IT Security
Communication
Documentation
Information Technology

Job Details

Job Title: IT Deskside Support Technician
Location: Waterloo, IA
Shifts: 1st Shift or 3rd Shift (Onsite)
Type: Contract (Metatarsal shoes required on Day 1)
On-Call: Weekend on-call rotation
Travel: Some travel between Waterloo locations using personal vehicle
Visa Sponsorship: Not available
Relocation: Looking for candidates local or within close proximity

Job Description:

Provide onsite deskside support at the Waterloo, IA location. Perform standard IT operations and support processes, including hardware and software troubleshooting, asset maintenance, and customer service tasks.

Key Responsibilities:

  • Perform and monitor standard IT support tasks (e.g., computer imaging, printer toner replacement, asset disposal, ServiceNow ticket resolution).

  • Maintain documentation such as contact lists, process logs, incident reports, and inventory/service records.

  • Update and maintain asset data in Asset Center, follow KB articles for resolution.

  • Troubleshoot and resolve problems using pre-established and documented solutions; escalate issues outside scope.

  • Maintain IT equipment and supplies, schedule maintenance, order inventory, and interact with vendors.

  • Apply basic technical knowledge (e.g., printer troubleshooting, computer hardware handling).

  • May drive a John Deere Gator within the factory after training.

Requirements:

  • Knowledge of computing and networking concepts and fundamentals

  • Familiarity with Microsoft Office, intranet/internet tools

  • General understanding of computer security policies and concepts

  • Excellent written/email communication and documentation skills

  • 1+ year of IT experience preferred (recent IT graduates will be considered)

Education:

  • High school diploma or equivalent required

  • Degree or equivalent experience in Information Technology preferred

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.