Overview
Hybrid
$60+
Contract - W2
Contract - 12 Month(s)
Skills
Genesys Cloud CX
Genesys Architect Bot Flows
IVR
Omni-Channel Routing
SMS
Email
Chat
Voice Bot
APIs
Reporting
Integration.
Analytics
Cloud Computing
Customer Experience
FOCUS
Genesys
Interactive Voice Response
Interfaces
Orchestration
Routing
Job Details
IVR Chatbot Developer (Genesys Focus)
Location: Hybrid at Newark, NJ
Rate: $60/hr
Job Requirements:
- Minimum 3-5 years of development experience implementing self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
- Hands-on experience developing Voice and Non-Voice (SMS, Email, Chat, Voice Bot, etc.) applications using Genesys Cloud CX Architect Bot Flows.
- Experience delivering Self-Service and Analytics solutions enabled with speech-based interfaces and dynamic menus based on customer treatment strategies.
- Thorough understanding of Genesys Framework and integration with internal and external components.
- Genesys Cloud CX certified professional in one or more focused solution areas (Inbound, Outbound, Multi-channel, Desktop, Integration, Recording, Reporting, etc.).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.