Desktop Support Analyst

  • Hartford, CT
  • Posted 1 day ago | Updated 1 hour ago

Overview

On Site
USD 25.00 - 31.00 per hour
Contract - Independent
Contract - W2

Skills

MSP
Migration
Scheduling
Remote Support
Active Directory
Identity Management
Computer Hardware
Repair
Microsoft Windows
Disk Imaging
Communication
Customer Service
Attention To Detail
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET

Job Details

Description

Our client is a small MSP in Hartford. We're looking for someone 20-30 hours per week to help out with project work, will revolve heavily around Windows 11 migration but may include other small projects. Very flexible on scheduling, can work with the candidate to best fit their schedule but they must have availability during business hours so can't be side work for someone already working. May occasionally need to travel to customer sites but 90% of the work can be done remotely, this person will be doing project work and not responding to client tickets.

Requirements

Proven experience in desktop support, including workstation setup and troubleshooting.
Proficiency in working with Active Directory for user account management.
Strong knowledge of desktop hardware and repair techniques.
Familiarity with Windows 10 and related software environments.
Hands-on experience with desktop imaging and deployment processes.
Ability to diagnose and resolve technical issues effectively.
Excellent communication and customer service skills.
Detail-oriented approach to documenting technical problems and solutions.

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