Role: Application Support Engineer
Location: Alpharetta,GA

We are seeking a highly motivated and skilled Application Support Engineer to join our team. The ideal candidate will have hands-on experience in supporting enterprise applications, preferably in the banking domain, and demonstrate strong technical capabilities along with excellent communication and problem-solving skills.

Key Responsibilities

1. Application Support (Banking Domain Preferred)

• Provide L2/L3 support for business-critical applications.
• Manage incidents, problems, and changes in alignment with ITIL practices.
• Collaborate with cross-functional teams to ensure application reliability and performance.

1. Database & SQL Expertise

• Write and optimize SQL queries across databases such as Oracle, Sybase, or SQL Server.
• Perform data analysis and troubleshoot database-related issues.

1. Linux & Shell Scripting

• Execute Linux commands for system monitoring and issue resolution.
• Develop and maintain shell scripts for automation and operational efficiency.

1. Alert Management

• Configure and manage alerts using tools like CloudWatch, Dynatrace, Prometheus, etc.
• Respond to alerts and take proactive actions to minimize downtime.

1. Logs Management

• Analyze application and system logs using tools like Splunk, ELK Stack, or native Linux utilities.
• Conduct root cause analysis (RCA) and document findings.

1. ITIL & ITSM Practices

• Apply ITIL principles in managing service operations.
• Use ITSM tools such as ServiceNow, JIRA, or BMC Remedy for ticketing and workflow management.
• Ensure compliance with SLAs and maintain high service quality standards.

Soft Skills

• Strong communication skills able to articulate technical issues clearly to stakeholders.
• Ownership mindset takes initiative and responsibility for resolving issues end-to-end.
• Analytical thinking capable of breaking down complex problems and identifying effective solutions.
• Problem-solving ability quick and effective in troubleshooting under pressure.
• Team collaboration works well in cross-functional teams and supports knowledge sharing.

About Tanisha Systems, Inc.

Tanisha Systems, founded in 2002 in Massachusetts-*, is a leading provider of Custom Application Development and end-to-end IT Services to clients globally. We use a client-centric engagement model that combines local on-site and off-site resources with the cost, global expertise and quality advantages of off-shore operations. We deliver Custom Application Development, Application Modernization, Business Process Outsourcing and Professional IT Services from office locations in * and *.
Tanisha Systems services clients in Government, Banking & Financial Markets, Insurance, Healthcare, Retail & Consumer Goods, Energy & Utilities, Life Sciences, Telecom, Manufacturing and Transportation Industries around the globe. Our engagement model provides a flexible operational environment that empowers our clients with the right levels of control.

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