Overview
On Site
Depends on Experience
Contract - W2
Skills
ITIL
Troubleshoot
Desktop
Hardware
Deployment
Job Details
Project description
As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.
Responsibilities
- Image and deploy hardware/software for new hires and acquisitions.
- Recover and re-image existing hardware for re-deployment.
- Follow all escalation procedures according to service level agreement
- Use remote control tool to assist end users when needed
- Provide an accurate record of each call in incident management tracking tool
- Anticipate customer needs and proactively identifies solutions
- Plan, prioritize, organize and complete work to meet established objectives
Skills
Must have
- ITIL
- Service Desk, ITSM
- Hardware Deploy and Maintenance
- Troubleshoot
Nice to have
- Communication skills with non IT People
- Ability to work autonomously.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.