Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
system operation
technical support
Job Details
Teleoperation Technician Services
Sunnyvale, CA
Key Responsibilities
- Remote System Operation: Operate and monitor autonomous systems, ensuring optimal performance and safety.
- Incident Management: Respond to system alerts, diagnose issues, and implement corrective actions promptly.
- Technical Support: Provide second-level support for hardware and software issues, collaborating with engineering teams for resolution.
- System Maintenance: Perform regular maintenance and updates on systems to ensure reliability and efficiency.
- Documentation: Maintain detailed records of operations, incidents, and resolutions for compliance and continuous improvement.
- Collaboration: Work closely with cross-functional teams, including engineering, QA, and field operations, to enhance system performance.
Required Qualifications
- Education: Bachelor's degree in Computer Science, Engineering, or a related field.
- Experience: 2 5 years in remote system operation, technical support, or a related role.
- Technical Skills: Proficiency in operating systems (Windows, Linux), networking, and remote desktop tools.
- Problem-Solving: Strong analytical skills with the ability to troubleshoot complex technical issues.
- Communication: Excellent verbal and written communication skills for effective collaboration and documentation.
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