Senior End User Technical Support Analyst

Overview

On Site
Up to $65
Full Time

Skills

SCCM/ConfigMgr
Tanium
and Active Directory Group

Job Details

Duties/Responsibilities

  • Manage and optimize Microsoft Hyper-V virtualization environments to ensure high availability and
  • Administer Microsoft Windows Server operating systems including Active Directory Domain Services to maintain secure, reliable identity and access management.
  • Design, implement, and maintain Cisco Nexus infrastructure for scalable, resilient data-center
  • Deploy and manage CrowdStrike endpoint protection to defend against advanced cyber
  • Implement and operate Tanium for centralized endpoint management, monitoring, and
  • Lead migration and ongoing administration of Microsoft Exchange and Office 365 GCC tenants, ensuring seamless transition and compliance.

Education

Bachelor's degree in computer science or related field. Microsoft 365 Certified: Modern Desktop Administrator Associate or equivalent preferred.

Required Experience

  • 10+ years of hands-on experience supporting large-scale Windows and O365
  • Proficiency with Intune, SCCM/ConfigMgr, Tanium, and Active Directory Group

  • Strong troubleshooting skills across hardware, software, and network
  • Experience migrating mailboxes and services to Microsoft 365 GCC
  • Excellent customer service and communication skills with a track record of mentor-level
  • Active Directory Domain Services, Group Policy Management
  • Windows Imaging and Driver Management
  • User Profile analysis and migration

Preferred Experience

  • Advanced troubleshooting with basic hardware and software components
  • Network experience with many different layer 2 manufactured devices
  • Windows Deployment Services
  • Desktop and Mobile Device imaging and user transition
  • Data analysis, Application Rationalization, and migration
  • Third party software to be migrated and handled on a case-by-case basis
  • Sierra Wireless and/or Cradle Point management experience
  • License Plate Reader software

CAD (Computer Aided Dispatch) Soft

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