Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 36 Month(s)
Skills
Unix/Linux
Oracle PL/SQL
Job Details
Job title : L2 Application Support Analyst
Location: Nashville, TN or Raleigh, NC
Job Summary:
We are looking for an experienced L2 Application Support Analyst to join our team. The candidate should be technically proficient and passionate about production support, incident/problem management, and continuous improvement through automation and modern tools.
Key Responsibilities:
- Provide L2 Application Support, preferably in Finance or Banking domains.
- Troubleshoot and resolve issues in a production environment, ensuring high availability and performance of applications.
- Perform the full spectrum of production support responsibilities as per the ITIL Framework Incident, Problem, Change, and Request Management.
- Handle Major Incident Management and escalate when necessary.
- Collaborate closely with development, infrastructure, and QA teams for issue resolution.
- Ensure documentation of issues, root cause analysis, and standard operating procedures.
- Participate in on-call support rotations and shift-based coverage.
Technical Skills Required:
- Strong proficiency in UNIX/Linux, Oracle PL/SQL, Shell Scripting
- Experience with Autosys, Batch Monitoring, and automation tools
- Good understanding of ITIL processes (certification preferred)
- Familiarity with monitoring and diagnostic tools such as Splunk, AppDynamics (Good to have)
- Exposure to technologies like Java, Informatica, etc., is a plus
- Knowledge of DevOps and Agile methodologies is an added advantage
Must-Have Skills:
- Excellent communication skills (written & verbal)
- Strong analytical and problem-solving abilities
- Good working knowledge of Unix/Linux environments
- Willingness to work in rotational shifts
Preferred Qualifications:
- Bachelor s degree in Computer Science, Information Technology, or a related field
- ITIL Certification (preferred)
- 3+ years of experience in a similar role
Nice to Have:
- Passion for automation and improving operational efficiency
- Experience with tools like Splunk, AppDynamics, and other observability platforms
- Exposure to cloud environments or migration projects
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.