Overview
Remote
On Site
$60,000 - $60,000 annually
Full Time
Skills
Performance Tuning
Office Automation
Telecommunications
Computer Hardware
Knowledge Base
Help Desk
Problem Management
Knowledge Management
Microsoft Windows
Customer Service
Business Software
Testing
Performance Analysis
Microsoft Office
Siebel
RightNow
Active Directory
Management
Adobe
Firefox
Internet Explorer
Remote Support
Citrix
Virtual Private Network
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client in Alexandria, VA that is seeking a Mid Level Systems Analyst.
Responsibilities:
* Assist the team with taking help desk calls, emails, and support to team members as needed
* Act as liaison between clients and support groups in resolving issues
* Communicate issues and concerns with team leads and other support groups
* Provide Tier I/II Support for custom business applications (Diagnosis/Remediation, Access (password) Setup/Unlock/Reset, Application Install/Removal, Performance Tuning)
* Document tickets providing detailed information that can be handed off to the agency Tier III team
* Perform help desk support for a variety of office automation, telecommunications, and visual information hardware and software
* Setup new user accounts with enterprise email
* Suggest articles for knowledge base to assist other technicians and clients alike, to improve help desk efficiency
* Participate in Problem Management for repetitive error conditions and messages and respond to the customer accordingly
* Coordinate customer reported outages of networks and systems with the supervisor in order to get a notification out to the customers and get immediate action started by the appropriate specialist
* May be asked to provide input into Knowledge Management systems or provide application requirements for system enhancements
REQUIREMENTS:
* High School diploma/GED and 9 years of experience.
* Bachelor's degree and 3 years of experience
* 4+ years of experience with standard Windows OS applications and MS Office applications
* 4+ years of customer service experience
* 4 years of experience providing phone and/or in-person support for business application (Analysis, Diagnosis, Remediation, Testing, Performance Analysis)
* 1+ years of Requirements Definition/Analysis experience
* Proficient with: Microsoft Office Suite, Siebel, RightNow ticketing, Hyena, Active Directory, Aternity Management, Adobe, Firefox/Internet Explorer, and other software installs. Advanced troubleshooting with remote assistance such as Citrix, RCN, Fast Access, & Web VPN
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client in Alexandria, VA that is seeking a Mid Level Systems Analyst.
Responsibilities:
* Assist the team with taking help desk calls, emails, and support to team members as needed
* Act as liaison between clients and support groups in resolving issues
* Communicate issues and concerns with team leads and other support groups
* Provide Tier I/II Support for custom business applications (Diagnosis/Remediation, Access (password) Setup/Unlock/Reset, Application Install/Removal, Performance Tuning)
* Document tickets providing detailed information that can be handed off to the agency Tier III team
* Perform help desk support for a variety of office automation, telecommunications, and visual information hardware and software
* Setup new user accounts with enterprise email
* Suggest articles for knowledge base to assist other technicians and clients alike, to improve help desk efficiency
* Participate in Problem Management for repetitive error conditions and messages and respond to the customer accordingly
* Coordinate customer reported outages of networks and systems with the supervisor in order to get a notification out to the customers and get immediate action started by the appropriate specialist
* May be asked to provide input into Knowledge Management systems or provide application requirements for system enhancements
REQUIREMENTS:
* High School diploma/GED and 9 years of experience.
* Bachelor's degree and 3 years of experience
* 4+ years of experience with standard Windows OS applications and MS Office applications
* 4+ years of customer service experience
* 4 years of experience providing phone and/or in-person support for business application (Analysis, Diagnosis, Remediation, Testing, Performance Analysis)
* 1+ years of Requirements Definition/Analysis experience
* Proficient with: Microsoft Office Suite, Siebel, RightNow ticketing, Hyena, Active Directory, Aternity Management, Adobe, Firefox/Internet Explorer, and other software installs. Advanced troubleshooting with remote assistance such as Citrix, RCN, Fast Access, & Web VPN
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.