Enterprise IT Operations Support Manager

Under the direction of the Director of Enterprise Solutions, is responsible for the daily operations of information services activities such as IT Help Desk/End User Services Operations. Manages support staff whose main duty is to troubleshoot technical PC and or network issues for end users. Responsible for hiring, assigning and monitoring workload, determining priorities and ensuring that division objectives are met. Performs other duties as assigned.

Attention Applicants: Please be advised that the County s job titles are under review and may be subject to change. Changes to job titles listed in postings for County vacancies will not impact the posted salary range.

***This position is Actively Recruited and At-Will***

Minimum Qualifications

• Graduation from an accredited college or university with a Bachelor s Degree is required.
• Certification in ITIL V2 Foundations or ITIL V3 Foundations is required.
• Seven (7) years of full-time IT Infrastructure work experience including five (5) years in an IT leadership role supervising skilled IT professionals is required.
• Must be available to be on-call 24/7 days a week including weekends and holidays is required.

Preferred Qualifications

• One year of full-time financial management work experience in the areas of budgeting, forecasting and/or cost control.
• One year of full time work experience managing outsourcing partners.

Candidates who are contacted will be required to produce original required documents (e.g., current driver s license, diploma, school transcript, certifications, etc.) listed on the Notice of Job Opportunity within five (5) days of being extended an offer, in writing, by the Bureau Chief of BHR (or designee). Candidates will be notified of how to submit required documents.

The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee s normal line of work.

*Degrees awarded outside of the United States with the exception of those awarded in one of the United States territories and Canada, must be credentialed by the World Education Services (WES), Educational Credential Evaluators (ECE) or a National Association of Credential Evaluation (NACES) member organization.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER CHARACTERISTICS

The duties listed are not set forth for purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work.

Benefits Package

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan and Deferred Compensation Program
• Employee Assistance Program
• Paid Holidays, Vacation, and Sick Time
• You May Qualify for the Public Service Loan Forgiveness Program (PSLF)