Configuration Supervisor

Summary of Position:

Supervising and coordinating the activities of workers while planning, preparing, and devising work schedules according to the needs and workloads. Observing and evaluating the work or others while issuing instructions and assigning duties to workers.

Essential Functions:

• Reviews and checks work of subordinates such as reports, accuracy, and quality, and corrects errors
• Prepares, maintains, and submits reports and records, such as operational and personnel reports
• Plans and develops improved procedures
• Supervises and coordinates activities of workers
• Plans, prepares, and devises work schedules, according to needs and workloads
• Observes and evaluates workers' performance
• Issues instructions and assigns duties to workers
• Trains and instructs employees
• Communicates work procedures and company policies to staff
• Exercise discretion and independent judgment to ensure the team follows company policies and procedures
• Resolves complaints and answers questions of customers regarding services and procedures
• Conflict Management among team members as required to include corrective action processes and procedures
• Communicates with customers, other departments, and management to resolve problems and expedite work
• Helps workers in resolving problems and completing work
• Makes recommendations to management concerning staff and improvement of procedures
• Ability to identify, communicate and discuss department hardware and software needs to management
• Ability to oversee senior and entry-level technicians and participate as needed in the delivery of service
• Ability to make sound hiring decisions within accordance with 3MD Inc. policies and procedures
• Able to train others on using advanced features such as joining a domain, verifying network settings and connections, etc.
• Management of deliverables and end product, including standard and process definitions; validating and reporting on adherence; developing Key Performance Indicators for the area of expertise; maintaining staff capacity plan; being a team champion and sponsor; providing leadership direction and coaching for project tasks as well as career development
• Accurately records and tracks work as it is being done

1. Item being asset tagged
2. Scanning items into electronic media
3. Marking items as complete
4. Keeping completed items separate from those being worked on

• Accurately verifies work done by themselves and others against delivery requests
• Helps identify, create and approve changes in workflow
• Identifies, creates, trains, and adheres to QC standards

Competencies:

1. Ensures Accountability
2. Tech Savvy
3. Communicates Effectively
4. Values Differences
5. Customer Focus
6. Resourcefulness
7. Drives Results
8. Plans and Prioritizes
9. Decision Quality
10. Self-Development

Work Environment:

Typical office setting and warehouse setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical/Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine, and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs.

Required Education and Experience:

• High School Diploma
• 2- 5 Years of Experience

Qualifications:

• Advanced Technical Knowledge
• Able to troubleshoot and diagnose hardware and software issues
• Ability to disassemble and repair computer, server, and networking hardware as needed
• Ability to build computer images from scratch
• Working knowledge of all aspects of hardware and software configuration as it
• applies to the Configuration department
• Ability to identify, communicate and discuss department hardware and software
• needs to management
• Ability to oversee senior and entry-level technicians and participate as needed in
• delivery of service
• Troubleshoot and help resolve technical issues with hardware and software
• Ability to perform all tasks of technician roles as necessary
• Advanced Knowledge of Windows OS (7, XP, Server 2003 and above) and MS Office (2007 and above)
• Able to navigate within, configure DNS, DHCP, FTP, and other services/roles in a
• Able to train others on using advanced features such as joining a domain, verifying network settings and connections, etc.
• Intimate knowledge of folder and file structure
• Familiar with CMD line usage
• Advanced knowledge of Word and Excel including formatting and formulas
• Advanced skill in written communication via email or instructional documentation
• Ability to clearly and knowledgeably communicate instructions or issues
• Able to formulate documentation for customer workflows
• Able to verify, edit and approve customer workflow documentation
• Accurately records and tracks work as it is being done
• Item being asset tagged
• Scanning items into electronic media
• Marking items as complete
• Keeping completed items separate from those being worked on
• Accurately verifies work done by themselves and others against delivery
• requests
• Helps identify, create and approve changes in workflow
• Identifies, creates, trains, and adheres to QC standards
• Associates Degree or comparable experience preferred
• One or more of the following certifications is preferred: A+, Net+, CCNA, MCSE, MCSA

AAP/EEO Statement:

3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race and color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.