Mainframe Infrastructure Support

Job Title: Mainframe Support Analyst
Location: Reston, VA - REMOTE (Local to DMV only) - candidates will report onsite quarterly
Schedule: Sunday - Thursday (8-hour shifts within 6 AM - 6 PM)
Role Type: 6 + months contract

Position Summary:
We are seeking a proactive Tier 1 Support Analyst to monitor and support Mainframe and Java/J2EE-based distributed systems in a production environment. This role is focused on ensuring the health and availability of critical systems, identifying potential issues early, and escalating to Level 2 teams as needed-no development required.
This is a great fit for someone who enjoys hands-on monitoring, has a strong background in enterprise-level operations, and is capable of multi-tasking across monitoring tools, email alerts, and phone communications.

Key Responsibilities:

• Monitor production systems (Mainframe & Distributed/Java J2EE) using runbooks and standard procedures.
• Respond to alerts and incidents within your 8-hour shift (not on-call).
• Escalate application or infrastructure issues to Level 2 support teams.
• Collaborate with vendors for mainframe support issues.
• Coordinate and participate in technical bridge calls.
• Manage incoming calls from internal teams and clients during the shift.
• Multi-task across dashboards, email alerts, and real-time support calls.
• Update documentation and shift summaries as needed.

Preferred Experience & Skills:

• Minimum of 5+ years of experience in IT operations, system monitoring, or Tier 1/2 support.
• Hands-on experience with Mainframe (z/OS) and Java/J2EE environments.
• Familiarity with job schedulers (e.g., Control-M, CA7) is a plus.
• Comfortable navigating systems using basic Linux/UNIX and Windows commands.
• Strong incident response, troubleshooting, and escalation skills.
• Ability to work independently in a fast-paced, production-critical environment.
• Excellent communication and documentation skills.

Nice to Have:

• Experience with mainframe tools such as:
  CA7, JCL, ISPF, JES2, TSO, REXX, FTP, DFHSM, TPX, CLIST
• Familiarity with distributed system utilities and performance tools like:
  NDM, DB2 (basic), CICS, Tivoli, TMON, OPS/MVS, SAR, NET MON
• Exposure to job scheduling tools (e.g., Control-M, CA7).
• Knowledge of system monitoring practices and escalation procedures.
• Experience using Visio, MVS Utilities, and other documentation tools is a plus

System One, and its subsidiaries including Joul, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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Ref: #850-Rockville (ALTA IT)

System One, and its subsidiaries including Joul, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.