MLOps Production Support & DevSecOps Manager

Job Responsibilities:

Player-Coach: We are seeking a technically engaged leader who enjoys rolling up their sleeves purely supervisory profiles will not match the hands-on production support focus of this role.

AboutOurTeam
MLOps organization partners with datascience squads across the bank. We donot write models; we make them run safely, quickly, and continuously.
2025 focus:

• Velocity shorten the path from approved model to production deployment.
• Trust & Security embed DevSecOps controls so every model meets bankgrade risk standards.

Why This Role Exists?
We need a handson leader who can own 247 production health, turn incidents into permanent improvements, and coach an 8 10engineer team (mix of onsite and offshore) without losing touch with the code.

Key Responsibilities

• Area What You ll Do: Incident Command & SRE Lead P1/P2 bridges for ML/LLM and batch pipelines. Drive rootcause analysis, publish blameless postmortems, and ensure fixes are automated not repeated.
• DevSecOps Automation Patch CI/CD jobs, Helm charts, and Python utilities as part of incident followup. Embed vulnerability scans, rollback logic, and changeticket integration.
• Reliability Governance Define & track MTTR, changefailure rate, and repeatincident rate. Report trends to leadership in clear, metricsfirst language.
• People Leadership Mentor engineers, set sprint priorities, and foster an SRE mindset in the offshore pod. Participate in hiring and onboarding.
• Partnerships Work daily with Solution Engineering, Platform Enablement, and Architecture to harden AWS deployments, review HA/DR designs, and close security gaps.

MustHave Qualifications

• Handson incident response in a machinelearning or dataplatform environment (you have debugged Python code at 2a.m.).
• Strong Python & Bash; comfortable editing pipelines, writing quickfix scripts, and reviewing pull requests.
• AWS practitioner: IAM roles, ECR, EKS, S3 versioning, CloudWatch alarms.
• Hands-on with Docker and Kubernetes.
• Track record converting Sev1 incidents into durable controls (can share concrete examples).
• Experience leading or coaching blended onshore/offshore teams.
• Familiar with DevSecOps practices static scans (Snyk/Trivy), container runtime controls (Aqua Enforcer), SBOM generation.
• Skilled in creating clear, actionable postmortems for management audiences.

Nice to Have

• Exposure to large language model operations (Bedrock, VertexAI, or similar).
• Financial services or other regulated industry background.
• Terraform and Helm chart authoring.
  

How We Work

• OnCall: Manager engages on all P1/P2 events; ICs rotate night/weekend coverage.
• Culture: Every incident is an unplanned investment root causes must harden code, docs, or infrastructure.
• Collaboration: Teams for triage, AzureDevOps for work tracking, ServiceNow for change control.

Location: Hybrid model; Three days a week in our Columbus office