Business Operations Analyst 2

  • Fremont, CA
  • Posted 26 days ago | Updated 26 days ago

Overview

On Site
Up to $50
Contract - Independent
Contract - W2
Contract - 24 Month(s)

Skills

SAP transactional experience (especially IW73)
SAP CS/PM/SD/FSM module experience
Microsoft Dynamics FSM experience
SAP equipment records and installed base knowledge
SAP customer master data handling
data analysis skills
data reconciliation between SAP and Microsoft Dynamics
issue tracking and resolution
strong organizational skills
data accuracy and quality management
internal customer support
service process understanding

Job Details

Virtual Flex - 1-2 days onsite

M-F 8 AM - 5 PM PST

Fremont, CA

Top Skills -

SAP transactional experience; preferably SAP within service orders IW73
Data analytic skills to analyze transactional data and ensuring consistency between SAP & Microsoft Dynamics
Very organized person who can track down issues and provide consistent customer service to end users

  • Monitoring and resolving issues related to SAP service orders and notifications
  • Analyzing data tie-off between SAP & Microsoft Dynamics
  • Establishing best practices for data consistency and reducing errors
  • Processing SAP customer master requests requiring changes to Plant, Sales Org, Functional Location, etc.
  • Update and maintain data accuracy within SAP business systems
  • Navigate SAP installed base records
  • Create and maintain SAP equipment records
  • Interact closely with internal customers, understanding their issues, and guiding them within the boundaries of the business process
  • Monitor and respond to user transactional issues promptly
  • Participating in training programs to understand new project dependencies
  • Reviewing and updating service process documentation & training
  • Effectively find and export SAP data and combine data from multiple sources
  • Ability to analyze data to generate actionable insights and presents the findings to the business users for informed decision making
Skills:
  • SAP service experience (FSM, CS, PM or SD)
  • Microsoft Dynamics experience (FSM)
  • Familiarity with SAP install base, equipment records, and service orders
  • Excellent time management and organizational skills
  • Good communication and interpersonal skills
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