Overview
On Site
USD 23.00 - 28.00 per hour
Full Time
Skills
Remote Support
Cabling
Continuous Delivery
Computer Networking
Service Desk
Wireless Communication
Servers
Statistics
Reporting
Inventory
Repair
Research
Procurement
Capacity Management
Microsoft Exchange
Microsoft SCCM
Microsoft Windows
Active Directory
Customer Service
Printers
Issue Tracking
Technical Support
Hardware Support
Microsoft Office
Phone Support
Microsoft
Printer Support
Computer Hardware
Mobile Devices
IT Service Management
Network
Citrix
Microsoft SQL Server
JDE
Microsoft Azure
Cloud Computing
Migration
PMO
Acquisition
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
The Senior Desktop Support Technician serves as a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, software and other assets to ensure optimal performance. The incumbent will be required to troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion.
Primary Job Responsibilities:
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
Assess the need for and implement performance upgrades to hardware including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.
Collaborate with network technicians/network administrators to ensure efficient operation of the Company's desktop computing environment. Where required, administer and resolve issues with associated end-user technology, networking or software products.
Receive and respond to incoming calls and/or e-mails regarding desktop problems.
Answer to and perform moves, adds, and change (MAC) requests as they are submitted by the service desk tool.
Ensure that physical desktop connections, as well as wireless connectors between PCs and servers, etc., are in proper working order.
Prepare tests and applications for monitoring desktop performance, provide performance statistics and reports.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
Develop and maintain an inventory of all defined assets.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
If necessary, liaise with third-party support and IT hardware vendors.
Conduct research on desktop products in support of IT procurement and development efforts. Evaluate and recommend products for purchase.
Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
Technical Requirements:
Active Directory Administration
M365 troubleshooting
Windows OS troubleshooting and support
MAC experience would be nice to have (will be retiring MACs out of this location)
Prior experience with IT projects (refreshes, deployment efforts, office moves etc)
Printer setup/troubleshooting
Exchange/ Email
Mobility support
Deployment, imaging (Intune or SCCM)
Skills
Desktop, Windows 10, Troubleshooting, Active directory, Customer service, Imaging, Deployment, Office 365, Printers, O365, Install, Ticketing system, Technical support, Hardware, Support, Hardware support, Microsoft office, Desktop hardware, Phone support, Win10, Microsoft, Printer support, Hardware/software, Migration, Mobile device
Additional Skills & Qualifications
Projects in the immediate pipeline:
ITSM implementation
Network refresh
Domain controller upgrade
Citrix upgrade
SQL Server upgrade
JDE security redesign
Single tenant migration
Larger initiatives:
Azure cloud migration
O365 migration
Building out PMO
Currently going through 2 acquisitions and a few coming up in the pipeline
Centralizing IT
Governance
Pay and Benefits
The pay range for this position is $23.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Stuart,FL.
Application Deadline
This position is anticipated to close on Aug 16, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Senior Desktop Support Technician serves as a single point of contact for end-users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, software and other assets to ensure optimal performance. The incumbent will be required to troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion.
Primary Job Responsibilities:
Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
Assess the need for and implement performance upgrades to hardware including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on.
Collaborate with network technicians/network administrators to ensure efficient operation of the Company's desktop computing environment. Where required, administer and resolve issues with associated end-user technology, networking or software products.
Receive and respond to incoming calls and/or e-mails regarding desktop problems.
Answer to and perform moves, adds, and change (MAC) requests as they are submitted by the service desk tool.
Ensure that physical desktop connections, as well as wireless connectors between PCs and servers, etc., are in proper working order.
Prepare tests and applications for monitoring desktop performance, provide performance statistics and reports.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
Develop and maintain an inventory of all defined assets.
Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
If necessary, liaise with third-party support and IT hardware vendors.
Conduct research on desktop products in support of IT procurement and development efforts. Evaluate and recommend products for purchase.
Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
Technical Requirements:
Active Directory Administration
M365 troubleshooting
Windows OS troubleshooting and support
MAC experience would be nice to have (will be retiring MACs out of this location)
Prior experience with IT projects (refreshes, deployment efforts, office moves etc)
Printer setup/troubleshooting
Exchange/ Email
Mobility support
Deployment, imaging (Intune or SCCM)
Skills
Desktop, Windows 10, Troubleshooting, Active directory, Customer service, Imaging, Deployment, Office 365, Printers, O365, Install, Ticketing system, Technical support, Hardware, Support, Hardware support, Microsoft office, Desktop hardware, Phone support, Win10, Microsoft, Printer support, Hardware/software, Migration, Mobile device
Additional Skills & Qualifications
Projects in the immediate pipeline:
ITSM implementation
Network refresh
Domain controller upgrade
Citrix upgrade
SQL Server upgrade
JDE security redesign
Single tenant migration
Larger initiatives:
Azure cloud migration
O365 migration
Building out PMO
Currently going through 2 acquisitions and a few coming up in the pipeline
Centralizing IT
Governance
Pay and Benefits
The pay range for this position is $23.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Stuart,FL.
Application Deadline
This position is anticipated to close on Aug 16, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.