Help Desk Analyst 3

Job Description

Contract Position Summary

• Client is seeking a Help Desk Contractor to join our team.
• Assign rights to applications.
• Assign rights to network services, including folders, printers, database account rights, non-Windows-based services, and user-based drives. This may also include cloud services.
• Password resets on current users across multiple applications, including but not limited to Active Directory accounts, email accounts, remote access, and internal applications.
• Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
• Deletion and disabling of users.
• Regularly scheduled cleanup of accounts.
• Remediation of issues related to user accounts.
• Management of secondary accounts and privileged access accounts.
• Solid technical background with service desk and desktop support
• Basic understanding of the operations of the Active Directory.
• Basic understanding and operations of Outlook.
• Should be able to impact day one of this project.
• Basic endpoint deployment knowledge.
• Configuration of new device procurements
• eliveries of new procurements
• E-Recycling preparation for salvaged County material, including the movement, compiling, and processing of equipment
• Basic understanding of and operation of ITSM

Qualification Required

• Focused, hands-on experience with the skills in the Job Description Required 2 Years
• Focused, hands-on experience with the skills in the Job Description Desired 4 Years
• Ability to read, analyze, and interpret professional and technical references and procedures. Required
• Ability to write reports, business correspondence, and documentation for technical peers. Required
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Required