Production Operations Duty Manager

ABOUT US

We're the world's leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we're proud to support the global economy.

We're unique too. We were established to find a better way for the global financial community to move value - a reliable, safe and secure approach that the community can trust, completely. We're always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

In line with Division objectives and under instructions of a manager, the Production Operations Duty Manager will provide and co-ordinate technical support and administration for moderate to highly complex systems, databases, and applications for internal or external customers ensuring reliability requirements ranging from high to mission critical.

The Production Operations Duty Manager will provide leadership for small or medium sized teams.

Education

Bachelor's Degree

Experience

6-10 years of experience in a similar position of which 3 years within the SWIFT environment is a plus.

• Act decisively and create positive outcomes
• Exhibit strong ownership
• Possess structured troubleshooting skills
• Maintain a can-do attitude, be flexible and confidently voice insights in high-profile and high-stress situations.
• Understand Swift products and services, especially business flows
• Maintain awareness on new products and services
• Build and leverage a network with Swift departments like Products, Customer Support, Business Development, and Technology Platform
• Experience in handling major incidents (within Swift)
• Work well under pressure with a "Right The First Time" mentality
• Fluent in verbal and written communication in English

Domains

• Strong hands-on experience with Oracle databases, including performance tuning, query optimization, and PL/SQL development.
• Working knowledge of Cassandra for handling distributed NoSQL data storage and scalable data architecture.
• Proficiency in Kafka for building real-time data pipelines and streaming applications.
• Experience managing distributed systems using Zookeeper for coordination and configuration.
• Advanced programming skills in Java for backend services and integration.
• Scripting proficiency in Perl and Shell for automation, monitoring, and maintenance tasks.
• Familiarity with Agile methodologies, CI/CD pipelines, and modern DevOps practices.

Key Responsibilities

• Perform Production Operations primary and backup Duty Manager (Incident Manager) shifts
• Work on a shift schedule, including weekends, eligible for shift allowances in line with local policies
• ProdOps point of contact for Senior Management, Support DM and Command Centre for major incident handling
• Incident and problem handling - sends out Communication of operational issues, schedule and participate in checkpoints
• Creates impact assessment after identified problem
• Responsible/accountable for L1 local recoveries during shift
• Ensure readiness for changes within shift, prepare for weekend change activity and oversee maintenance window changes during weekend.
• Maintains local DM schedule
• Owner of the Incident, Change and near miss trend reporting
• Owner of the major incident simulation scenarios (developing & executing)
• Responsible for the Duty manager training roadmap and skills tracking, including detailed service area training
• Oversee critical CMC processes and SLAs, identifying opportunities for improvement
• Works with SRE teams to further enhance the (monitoring) Tools and help develop best practices and Dashboards
• Provide training to Junior Duty managers and other stakeholders on key Business flows
• Participate in scheduled Swift BC activities during weekends
• Build relationships with Duty Managers in other departments like CC, BD and SDM, and owns the interlock meetings
• Define and implement recommendations on complex or ambiguous issues in either systems, or databases, or applications or a combination thereof
• Review highly complex problem situations and define preventive measures / improvements to processes, procedures or tools
• Collaborate with Product Owners and other stakeholders to implement enhancements for recovery capabilities

The estimated salary range for a new hire into this position in Virginia is $119,917 MINIMUM to &222,703 MAXIMUM. Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. Our compensation packages include a competitive base salary and bonus opportunity for all employees contingent on personal and company performance. Our generous benefits program includes medical, dental, vision, and life insurance with no premium costs for our employees and their families, and retirement plan plus matching 401k.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals - like you - with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone's voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don't meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.