Overview
Skills
Job Details
Top 3 skill sets required for this role:
1. Project management skills
2. Strong organizational skills
3. Strong communication skills
Nice to have skills or certifications:
1. PMP certification
2. Experience with JIRA
3. Content marketing experience
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Project Manager, Digital Personalization and Content Strategy
Job overview and responsibilities
Our digital content strategy and personalization team is scaling up to support the content across all our digital channels including the united.com and the United app. United is seeking a Project Manager who can ensure that high level business objectives and daily project goals of the Digital Personalization and Content Strategy team are achieved. The Project Manager will play a key role in the planning, development, implementation, and execution of various complex projects. This role will facilitate sprint planning, daily activities related to stand-ups and sprint burn down, and coordinating team member efforts to deliver projects according to plan.
The Project Manager will also oversee project quality control throughout its life cycle using proven communication, analytical and problem-solving skills to maximize the benefit of business investment.
Responsible for management of multiple projects of high complexity, priority, and risk.
Oversee the development of the detailed business requirements for the project and ensures they address the business unit's objectives.
Escalate problems as necessary to ensure awareness and seek assistance with resolution when necessary.
Create, implement and manage project timelines to include regular deadlines, deliverables, and approvals.
Meet the project requirements by delivering a quality solution, on time, and within the planned budget.
Track, manage, and adjust the original plan as necessary to ensure successful delivery
Provide regular status reports to stakeholders, sponsors, the enterprise, and others involved in the project.
Effectively coordinate with the various technology, business, and vendor teams to ensure the project's success.
Become a strategic partner in organizational road mapping and structuring to drive increased ROI, greater adoption and higher transformation success
Foster speed, innovation and encourage continuous improvement
Advise on dependency management techniques between internal teams and third parties, release managers, or between Agile teams
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.
QUALIFICATIONS
Required
Bachelor's degree
4+ years relevant experience
Jira and MS Planner experience
Excellent written and verbal communication skills
Proven ability to take initiative and manage a program
Experience working in a digital or agile environment
Experience managing a high impact, complex digital projects
Creative problem-solving and a desire to learn
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
Preferred
CSM/CSPO Certification or PMI-ACP nice to have, but not required.
Experience managing a diverse range of complex projects of all sizes and in multiple industries
o How many rounds of interviews: 2 3 if necessary o Who will the 1st round/2nd round will be with (i.e. 1st round HM, 2nd round team members/lead): hiring manager 1st round, 2nd round - team members & Sr. Manager o Which rounds will be Video or Onsite (i.e. 1st round Video /2nd round Onsite): Video (all) o Will the candidate(s) need to provide portfolios or IT samples before interview or during interview? No o What is the timeframe of feedback on candidates that you interview? Keep in mind feedback assists the suppliers with the sourcing of candidates. 1 week