Overview
On Site
$25 - $30 hourly
Contract - W2
Contract - Temp
Skills
Supervision
Mobile Devices
Management
Onboarding
Regulatory Compliance
Technical Support
Help Desk
Microsoft
Microsoft Windows
OS X
IOS Development
Android
Remote Support
Identity Management
Communication
Documentation
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a L1 Tech Support in Austin, TX.
Summary:
We're seeking a proactive Level 1 IT Support Specialist to deliver technical and operational support in a fast-paced environment. This role focuses on Microsoft Intune management, RingCentral administration, and day-to-day Level 1 support tasks under direct Client supervision while employed by the Provider.
Key Responsibilities:
* Provide Level 1 support for user issues, service requests, and escalations
* Troubleshoot Windows, macOS, mobile devices, and basic system/application errors
* Manage and monitor Microsoft Intune policies, profiles, and device compliance
* Support onboarding/offboarding through Intune enrollment and configuration
* Perform RingCentral administrative tasks including user setup and troubleshooting
* Execute Client-defined tasks and projects while adapting to shifting priorities
* Maintain accurate time records and communicate status updates regularly
* Handle Client data with strict confidentiality and adhere to compliance standards
REQUIREMENTS:
* 1+ years of IT support experience in a Level 1 or helpdesk role
* Hands-on experience with: Microsoft Intune/Endpoint Manager; RingCentral administration; Windows 10/11, macOS, iOS/Android support
* Familiarity with ticketing systems, remote support tools, and identity management
* Strong troubleshooting skills and ability to work independently
* Excellent communication, organization, and documentation skills
Additional Details:
* Approximately 20 hours per week; flexible as agreed with Client
* Operates as Augmented Staff under Client direction; Provider remains employer of record
* All work product is owned by the Client
* Either party may terminate with 60 days' notice or immediately for cause
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a L1 Tech Support in Austin, TX.
Summary:
We're seeking a proactive Level 1 IT Support Specialist to deliver technical and operational support in a fast-paced environment. This role focuses on Microsoft Intune management, RingCentral administration, and day-to-day Level 1 support tasks under direct Client supervision while employed by the Provider.
Key Responsibilities:
* Provide Level 1 support for user issues, service requests, and escalations
* Troubleshoot Windows, macOS, mobile devices, and basic system/application errors
* Manage and monitor Microsoft Intune policies, profiles, and device compliance
* Support onboarding/offboarding through Intune enrollment and configuration
* Perform RingCentral administrative tasks including user setup and troubleshooting
* Execute Client-defined tasks and projects while adapting to shifting priorities
* Maintain accurate time records and communicate status updates regularly
* Handle Client data with strict confidentiality and adhere to compliance standards
REQUIREMENTS:
* 1+ years of IT support experience in a Level 1 or helpdesk role
* Hands-on experience with: Microsoft Intune/Endpoint Manager; RingCentral administration; Windows 10/11, macOS, iOS/Android support
* Familiarity with ticketing systems, remote support tools, and identity management
* Strong troubleshooting skills and ability to work independently
* Excellent communication, organization, and documentation skills
Additional Details:
* Approximately 20 hours per week; flexible as agreed with Client
* Operates as Augmented Staff under Client direction; Provider remains employer of record
* All work product is owned by the Client
* Either party may terminate with 60 days' notice or immediately for cause
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.