Principal Systems Administrator - Helpdesk System Administrator (24-065)

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
Northrop Grumman Space Systems-Launch and Missile Defense Systems has an exciting career opportunity for a Principal Systems Administrator - Helpdesk System Administrator (24-065) to join our team of qualified, diverse individuals. This position will be at Schriever Space Force Base, Colorado Springs, CO.

Position Overview:

Support the C2BMC-G Infrastructure Engineering team in a fast-paced, dynamic environment near Colorado Springs at Schriever Space Force Base. Act as the first line of defense for user-level interactions and issues. This position primarily supports users in person, secure phone, email, or instant message (IM). This position will be customer-facing, so refined customer service and IT skills are necessary. You must be comfortable diagnosing and troubleshooting issues with remote users daily.

Essential Functions:

• Domain account creation (along with restricted security group add abilities).
• User password resets.
• User VDI troubleshooting.
• Application installations and troubleshooting for users.
• User thin client troubleshooting.
• Work with the active directory team and compliance/patching admins to work through updating processes and procedures.
• Monitoring dedicated helpdesk phone lines and/or chat capability for servicing various C2BMC-G team requests for assistance.
• Route user requests to the appropriate team for service.
• Experience with supporting users in an enterprise-level system.
• Experience with writing standard operating procedures (SOP) documentation.
• Comfortable interacting professionally with users and customers in an IT service-type setting, including via phone, email, IM, and face-to-face communications.
• Experience with installing and troubleshooting Windows and Linux applications.
• Experience using a help desk ticketing system (such as Atlassian JIRA) to record work performed and details for future use.
• Ability to write and edit technical documentation of processes/procedures in solutions such as Atlassian Confluence

Basic Qualifications:

Please note your updated security clearance and IAT/relevant certifications on your resume if applicable.

• An active Top-Secret clearance is required to start with eligibility for SCI and SAP.
• 6 years with a Bachelor's degree in a related field; 4 years with Masters and 10 years experience in lieu of a degree.
• Must possess a DoD 8140 certification at IAT Level II or higher (Security+, GSEC, SCNP, SSCP, CISSP, CISA, GSE, SCNA)
• Provide technical support to users by researching and answering questions, troubleshooting problems, and gathering an understanding of system requirements and infrastructure functionality.
• Create and improve written processes and documentation.

Preferred Qualifications:

• Windows 10/11 administrative experience in an enterprise environment
• RedHat 7/8/9 administrative experience in an enterprise environment
• Microsoft Active Directory for tasks such as creating/modifying users

What We Can Offer You:

Northrop Grumman provides a comprehensive benefits package and a work environment that encourages your growth and supports the mutual success of our people and our company. Northrop Grumman benefits give you the flexibility and control to choose the benefits that make the most sense for you and your family. Your benefits will include the following:

• Health Plan
• Savings Plan
• Paid Time Off
• Education Assistance
• Training and Development
• Flexible Work Arrangements

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Additional Northrop Grumman Information:

Salary Range: $88,600 - $133,000

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit . U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.