Overview
On Site
Full Time
Skills
Information Technology
Service Delivery
Customer Facing
Problem Solving
Conflict Resolution
Remote Support
Computer Hardware
Network
Management
Communication
OS X
Microsoft Windows
Root Cause Analysis
Mobile Devices
IOS Development
Android
Mobile Device Management
Master Data Management
Inventory
Asset Management
Knowledge Base
Documentation
Productivity
SAP
ServiceNow
Business Operations
Collaboration
Leadership
Technical Support
Executive Support
Job Details
Job Description
About the Role
We are looking for an experienced IT Support Specialist to join our End User Support team. This role is critical in ensuring a seamless and reliable technology experience for our employees. You will serve as a frontline resource for IT support, handling escalations, resolving complex technical issues, and helping elevate the standard of service delivery across the organization.
This is a hands-on, customer-facing role that requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving in a dynamic environment.
Key Responsibilities
Provide on-site and remote technical support for end users across hardware, software, and network issues.
Own and manage incidents from intake to resolution, ensuring timely updates and clear communication.
Support macOS and Windows endpoints, ensuring systems are secure, compliant, and up to date.
Perform endpoint patching, security remediations, and assist with root cause analysis for recurring issues.
Deliver executive-level IT support with professionalism and discretion.
Troubleshoot and support mobile devices (iOS/Android) under MDM solutions.
Maintain accurate inventory and asset management records.
Contribute and maintain detailed internal knowledge base (KB) documentation.
Support enterprise applications and productivity tools (M365, G Suite, Box, SAP, Okta, etc.).
Work within enterprise IT systems including Ivanti, JAMF, and ServiceNow (or equivalent).
Provide after-hours/on-call support to ensure continuity of global 24/7 business operations.
Collaborate with peers and leadership to raise the bar on support quality and user satisfaction.
Qualifications
3+ years of on-site IT support experience in a fast-paced enterprise environment.
1+ years of hands-on executive support.
About the Role
We are looking for an experienced IT Support Specialist to join our End User Support team. This role is critical in ensuring a seamless and reliable technology experience for our employees. You will serve as a frontline resource for IT support, handling escalations, resolving complex technical issues, and helping elevate the standard of service delivery across the organization.
This is a hands-on, customer-facing role that requires strong technical expertise, excellent communication skills, and a proactive approach to problem-solving in a dynamic environment.
Key Responsibilities
Provide on-site and remote technical support for end users across hardware, software, and network issues.
Own and manage incidents from intake to resolution, ensuring timely updates and clear communication.
Support macOS and Windows endpoints, ensuring systems are secure, compliant, and up to date.
Perform endpoint patching, security remediations, and assist with root cause analysis for recurring issues.
Deliver executive-level IT support with professionalism and discretion.
Troubleshoot and support mobile devices (iOS/Android) under MDM solutions.
Maintain accurate inventory and asset management records.
Contribute and maintain detailed internal knowledge base (KB) documentation.
Support enterprise applications and productivity tools (M365, G Suite, Box, SAP, Okta, etc.).
Work within enterprise IT systems including Ivanti, JAMF, and ServiceNow (or equivalent).
Provide after-hours/on-call support to ensure continuity of global 24/7 business operations.
Collaborate with peers and leadership to raise the bar on support quality and user satisfaction.
Qualifications
3+ years of on-site IT support experience in a fast-paced enterprise environment.
1+ years of hands-on executive support.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.