Overview
On Site
$27 - $32
Contract - W2
Contract - 12 month(s)
No Travel Required
Skills
End User Support Specialist
Job Details
Job Description:
Pay Range: $27hr - $32hr
Responsibilities:
Pay Range: $27hr - $32hr
Responsibilities:
- Provide frontline support to users experiencing access issues related to Workday Open Enrollment event.
- Guide employees through email login procedures, MFA setup, and password reset tools using automated systems.
- Guide users to relevant self-service portals and IT resources.
- Ensure employees can successfully reach the benefit enrollment interface (without advising on benefits selection).
- Deliver clear instructions and empathetic troubleshooting for a diverse range of users.
- Supply contact information for the Department of Human Resources (DHR) for benefit-specific inquiries.
- Document user interactions and escalate unresolved access issues as needed.
- Previous experience in help desk or IT customer support preferred.
- Strong communication skills and ability to explain technical processes clearly.
- Familiarity with email systems (e.g., Outlook), MFA platforms, and self-service password recovery tools.
- Ability to maintain professionalism and patience under pressure.
- Capable of efficiently navigating administrative systems while providing real-time user guidance
- Empathetic, patient, and calm during high-volume support periods.
- Technically savvy with a service mindset.
- Responsive and able to adapt to changing systems or user needs.
- Strong sense of discretion and respect for user privacy.
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