Mobile Device Deployment and Support Analyst

RESPONSIBILITIES:
Kforce has a client located in Boston, MA that is in need of a Mobile Device Deployment and Support Analyst.

Responsibilities:
* Assist with rollout of iOS and Android tablets across the public transportation system
* Configure devices and enforce security compliance via Microsoft Intune
* Activate Verizon eSIMs and set up cellular data
* Ensure user login with Active Directory and enable two-factor authentication
* Serve as primary contact for Tier 1 and Tier 2 support during rollout
* Train Tier 1 staff on troubleshooting and assist help desk for Tier 2 issues
* Provide on-site support and user training on device and app usage
* Create clear instructions and support materials
* Resolve issues with connectivity, Wi-Fi, and cellular service
* Collect and analyze coverage data to address service gaps
* Maintain accurate records of assets, user assignments, and deployment progress

REQUIREMENTS:
* Proficiency in mobile device deployment (iOS and Android)
* Experience with Mobile Device Management (MDM) platforms, especially Microsoft Intune
* Knowledge of Active Directory and multi-factor authentication setup
* Familiarity with cellular activation (eSIMs, Verizon Wireless) and Wi-Fi configuration
* Strong troubleshooting skills for connectivity issues (Wi-Fi, cellular, corporate networks)
* Ability to provide Tier 1 and Tier 2 technical support
* Experience in end-user training and creating user-friendly documentation
* Skilled in help desk collaboration and escalation processes
* Strong organizational skills for large-scale rollouts
* Ability to maintain accurate asset records and deployment tracking
* Excellent communication and interpersonal skills for user interaction
* Problem-solving mindset and ability to work under pressure during deployments

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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