Service Desk, Technical Services

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)

Skills

Active Directory
Adaptability
Adobe
Collaboration
Communication
Computer Hardware
Computer Networking

Job Details

We are looking for a Service Desk, Technical Services for our client in Frankfort, KY
Job Title: Service Desk, Technical Services
Job Location: Frankfort, KY
Job Type: Contract
Job Description:
  • The IT Help Desk / Desktop Support Technician will provide technical assistance to end users, deliver high-quality customer service, and resolve desktop-related issues both onsite and remotely.
  • This role is ideal for entry level candidates or individuals nearing the completion of an IT-related degree who possess strong communication skills, a calm demeanor, and the ability to troubleshoot effectively in a dynamic environment.
Requirements/Must Have:

  • Entry Level Candidates or candidates close to completing an IT-related degree.
  • 1 year of IT experience in Help Desk or Desktop Support roles.
  • Strong troubleshooting and problem-solving abilities.
  • Excellent customer service skills.
  • Excellent attendance.
  • Professional communication with no foul or abrasive language.
  • Calm and non-argumentative demeanor.
  • Ability to take ownership without being defensive.
  • Empathy and patience with upset or frustrated customers.
  • Trainable, self-starting, and shows initiative.
  • Ability to simplify technical explanations for end users.
Experience:
  • Customer service in a technology-oriented environment.
  • Desktop support (onsite and remote).
  • Windows 7 and Windows 10.
  • Mapping network drives.
  • Support for VPN tools such as Global Protect.
  • General NAS understanding.
  • Office Suite (Outlook 2013 or higher).
  • Common applications (Adobe, Java, etc.).
  • Ticketing systems, preferably ServiceNow.
  • Phone support or helpdesk operations.
  • Fast-paced and changing work environments.
  • Working effectively within a team.
  • Multi-tasking in a support setting.
  • Clear and concise documentation.
  • Active Directory (password resets and user account tasks).
  • Remote or desktop support experience.
Responsibilities:
  • Provide technical support for end users both onsite and remotely.
  • Troubleshoot hardware, software, and network issues.
  • Assist with Windows OS support tasks.
  • Help users with account and access issues using Active Directory.
  • Document issues and resolutions clearly in the ticketing system.
  • Support office applications and commonly used software.
  • Handle customer interactions with professionalism and empathy.
  • Manage multiple tickets and tasks in a high-volume environment.
  • Deliver clear instructions and explanations to non-technical users.
Should Have:
  • Experience in customer-service oriented roles.
  • Adaptability in changing environments.
  • Strong teamwork and collaboration skills.
  • Ability to communicate technical concepts in simple terms.
Skills:
  • Desktop support (onsite and remote).
  • Windows OS support.
  • Ticketing systems.
  • Active Directory.
  • Office applications.
  • Basic networking tasks (drive mapping, VPN support).
  • Troubleshooting and documentation.
Qualification and Education:
  • Degree in an IT-related field (completed or near completion).
  • Additional technical certifications are a plus.
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