Product Owner; Intermediate (ServiceNow SPM)

  • Grand Rapids, MI
  • Posted 8 hours ago | Updated 8 hours ago

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - 8 day((s))

Skills

Product Owner
ServiceNow Strategic Portfolio Management
SPM

Job Details

Job Title: Product Owner Intermediate (ServiceNow SPM)

Location: Grand Rapids, MI (Hybrid: Onsite M-W)
Client: Meijer (IT Department)
Rate: $60/hr (Max)
Duration: Long-term Contract
Preference: Local candidates preferred due to hybrid setup

Job Description:

We are seeking an experienced Product Owner with 2 5 years of hands-on experience with ServiceNow Strategic Portfolio Management (SPM). The ideal candidate will help build and improve SPM capabilities, act as a strategic bridge between business and technical teams, and deliver high-value features aligned with Meijer's portfolio goals.

Responsibilities: Product Ownership:

  • Organize and manage the product backlog with clear priorities.

  • Refine user stories and define acceptance criteria.

  • Enhance modules: Demand, Resource, Enterprise Agile Platform (EAP), and Waterfall.

  • Deliver improvements in dashboarding and reporting.

  • Oversee the complete SPM feature lifecycle from ideation to deployment.

  • Ensure all documentation reflects current processes and system state.

  • Manage testing plans and execution for bi-annual upgrades.

Stakeholder Collaboration:

  • Work directly with stakeholders, architects, developers, and Scrum Masters to gather and convert requirements.

  • Conduct product demos and collect feedback for enhancements.

Technical Oversight:

  • Act as Subject Matter Expert for ServiceNow SPM configuration and customizations.

  • Collaborate with development on technical design using ServiceNow best practices.

  • Lead and coordinate UAT and other testing phases for quality assurance.

Required Qualifications: Experience:

  • 2 5 years of experience on the ServiceNow platform, specifically with SPM modules.

Certifications (Preferred):

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist SPM

  • Agile certifications: Scrum Master, Product Owner, SAFe Agilist, or Kanban System Design

Technical Skills:

  • Strong knowledge of SPM modules: Portfolio, Demand, and Resource Management

  • Familiarity with Agile frameworks: Scrum, Kanban, SAFe

  • Experience with Common Service Data Model (CSDM) and reporting/analytics tools

Additional Duties:

  • Define product vision and roadmaps.

  • Collaborate with clients/users to translate needs into actionable requirements.

  • Monitor and evaluate product development at every stage.

  • Participate in all Scrum ceremonies and product sprints.

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