Operations System Engineer

Role: Operations System Engineer

Location: Remote

Job Description:

Provide Tier II / III support for M365, design and implement new functionality using native M365 applications like Power Platform, Copilot, etc.

Provide best practice oversight to ensure a secure M365 tenant while collaborating with other teams like Security, Privacy, Identity, SSO, etc.

Manage M365 services and integrations.

Lead cross-functional technical support teams and resolve complex technical issues.

Implement security, compliance, and governance policies.

Automate processes using PowerShell and other tools.

Provide technical guidance and mentorship to junior engineers, serving as the final escalation point for complex M365 incidents.

Monitor system performance and support escalations.

Develop and maintain comprehensive documentation for M365 configurations, processes, and best practices.

Assist with definition and implementation of governance models for the M365 environment.

Qualifications Required:

8+ years of M365 administration/engineering experience in large enterprise environments.

Strong knowledge of Exchange Online, SharePoint, Teams, OneDrive, Power Platform, Azure AD.

Proficiency in PowerShell scripting.

Relevant Microsoft certifications preferred (e.g., MS-101, MS-500, Enterprise Administrator Expert).

Excellent problem-solving and communication skills.