IT Network Analyst

Currently, we are looking for talented resources for one of our listed clients. If interested please reply to me with your updated resume or feel free to reach out to me for more details at

On-Site role

Job Description:

• This summary outlines the key responsibilities, qualifications, and preferred skills for the role of Specialist Operations Technology, focused on maintaining and enhancing in-house IT systems within a factory setting.
• This resource will be skilled in end-user support and computing devices, including desktops, laptops, and tablets.
• They will provide comprehensive support for multimedia devices and hands and feet for various other IT equipment onsite.

Role Overview:

• The Specialist Operations Technology is responsible for ensuring the reliability and functionality of computer hardware, software, networks, and communication systems used on the factory floor and in administrative areas.
• This includes installation, configuration, development, maintenance, and documentation of in-house software, databases, and reporting systems.
• The role supports the implementation of new corporate software and hardware initiatives and provides technical support to factory personnel, ensuring continuous improvement aligned with manufacturing, quality, and distribution goals.

Primary Responsibilities:

• Production Process Knowledge: Understands the production process and its integration with IT systems.
• System Maintenance and Improvement: Maintains and enhances factory floor IT solutions to support operational objectives.
• Technical Management: Installs, configures, tunes performance, administers, and troubleshoots hardware, software, databases, networks, communication, and multimedia systems.
• Data Security and Compliance: Supports data backup, disaster recovery, software licensing, compliance, security, and authorization policies within the factory.
• Technical Support: Provides Tier I and II support for factory hardware, data collection systems, and business information systems.
• Change Management: Applies to change management principles in accordance with Good Manufacturing Practice (GMP) regulations.
• System Monitoring: Performs daily monitoring to verify hardware, server, and system integrity, availability, and connectivity.
• Network and Infrastructure Expertise: Manages firewalls, routers, SD-WAN, VPNs, switches, WLCs, wireless access points, and DNS/DHCP servers, Factory LMS/FAS servers.
• Inventory Management: Oversees IT infrastructure hardware and software inventory per Client lifecycle policies.
• User and Domain Management: Handles Active Directory, domain management, user accounts, authentication, and authorization using Organizational Units and Global Policies.
• Collaboration and Communication: Works with factory personnel and stakeholders to resolve IT/OT system issues and coordinate outage communications.
• System Development: Analyzes, develops, documents, and maintains in-house information and data collection systems.
• Off-Hours Support: Provides demand-based technical support aligned with factory off-hours requirements.
• Project Coordination: Partners with factory leadership and engineers to plan and implement new or enhanced factory software.
• Continuous Skill Development: Maintains and develops technological skills related to plant computer systems and promotes Agile methodologies.

Required Qualifications:

• High school diploma or equivalent, plus a minimum of five years of relevant experience, OR
• Associate degree in Computer Science, Electronics, Computer Technology, or a related technical field, along with at least three years of relevant experience.

Preferred Qualifications:

Candidates should have knowledge in at least three of the following areas:

• Personal Computer Hardware - Experience with laptops, printers, copiers, scanners, smartboards, tablets.
• Local Area Network (LAN) Operations- Cisco IOS, switches, cables, routers, access points.
• Windows Operating Systems- Servers and PCs with working knowledge of virtualization.
• Office and Business IT - Working knowledge with Microsoft Office 365.
• Database Design and Query - Understanding of database structures and querying.
• Manufacturing Execution Systems (MES), SCADA, PLCs -Experience with manufacturing control systems.
• Infrastructure Automation and Cloud Computing- Skills in PowerShell and cloud technologies.
• This comprehensive skill set supports the effective management and enhancement of factory IT infrastructure and systems.

About us:

At our organization, we take our mission and values to heart! We are on a mission to offer more and better jobs all over the world! Our goal is to care for you while you care for our clients and get you paid the highest pay possible. All our associates working with us are expected to embrace our RACE values: R - Results Matter, A- Approachable, C - Care, and E - Emergency i.e. work with a sense of urgency.

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