Overview
Remote
$80,000 - $120,000
Full Time
Skills
Genesys
Voice/Email
Chat
IVR
Job Details
- Genesys Voice Technology Engineer
- Genesys Engage environment: Voice/Email and Chat routing, realtime and historical reporting, Interactive Voice Response system (IVR) and connectivity to Avaya phone system.
- Technical Skills: HTTP(S), TCP/IP, DNS, LDAP, Scripting Concepts, Firewalls, TLS, Load Balancing, Oracle & SQL Server, IHS, Apache, IIS, Windows Server, Red Hat Enterprise Linux, Shell Scripts, SSH, ASP, Java, Python. Nice IEX workforce management knowledge and connectivity. Virtual Hold queue to call back technology and connectivity. Cyara monitoring and test platform
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