Overview
On Site
USD 25.00 - 30.00 per hour
Full Time
Skills
Tier 1
Productivity
LAN
Issue Resolution
Innovation
IDEA
Project Coordination
Knowledge Management
Computer Science
Management Information Systems
Software Troubleshooting
Software Support
Writing
Customer Experience
Analytical Skill
Motivation
Attention To Detail
Documentation
Programming Languages
Software Engineering
Problem Solving
Conflict Resolution
Customer Service
Help Desk
System Integration
Technical Support
Operating Systems
Virtual Private Network
Computer Networking
Root Cause Analysis
Field Service
Computer Hardware
Mobile Devices
IT Service Management
Process Improvement
Testing
Migration
End-user Training
Agile
Sprint
User Experience
Microsoft Windows
OS X
IOS Development
Android
ITIL
Incident Management
Workflow
Communication
Multitasking
Management
Knowledge Base
Taxes
Life Insurance
Partnership
Collaboration
Business Transformation
Law
Job Details
Description
As an Associate Support Engineer (PX- Planning Experience Tier 1), will be directly supporting the Field Experience as it relates to the Complex Planning Experience platform. In addition to being a voice of the user across the Planning Expereince Platform team, You will be working directly with a wide variety of field and Home Office users, both helping to resolve their technical questions and issues and to help them use PX to maximize their effectiveness, efficiency, and productivity. Key Responsibilities: Uses knowledge of PC, mobile devices, hardware, software configurations, operating systems, and LAN to resolve technical environment issues and provide implementation support to effectively support our customers. Provides omni-channel technical support (Home Office and Field) in a fast-paced, high-pressure environment while multi-tasking (e.g. two simultaneous chat windows) and/ or reprioritizing efforts as needed. Performs initial client experience consultation to include Applying functional/technical knowledge for problem/issues analysis, use of software tools to assist in developing solutions, and test fixes to resolve first action whenever possible. Seeks more complex assignments and issue resolution to gain experience in becoming a cross-functional technical subject matter expert in both Field and home office technology support. Identifies process/ service improvement ideas with a continuous learning and improvement mindset. Partners with more experienced team members to help drive innovation and idea implementation where possible. Ability to establish strong interpersonal relationships with internal and external teams. Participates in temporary project/support assignments as needed. Leverages experience, existing communication channels, and knowledge management to execute processes and resolve issues while exciting and level-setting clients about the technology environment. Offers ideas to enhance client experience Desired Qualifications and Skills: Associate or Bachelor's degree in Computer Science, MIS, or related field OR a significant amount of directly related work experience required Minimum of 2 years technical Help Desk experience Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools. Demonstrates strong customer service skills that translate both inside (HO) and externally (Field), verbally and in writing at all levels in a succinct yet understandable fashion based on audience. Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a rapidly changing technology environment. Resolves issues while exciting and level-setting clients about the technology environment. Offers ideas related to enhancing the client experience. Strong oral and written communication skills, including the ability to quickly build rapport and create a distinctive client experience. Strong analytic skills and ability to solve problems Initiative and motivation to include willingness to share feedback to drive process improvement Keen attention to detail including proficiency in clear and understandable ticket documentation. Ability to adapt to the changing needs of the business. Skills-Proficiency Level: Agile Methodologies - Basic Communication - Intermediate Cross-Functional Partnerships - Basic Customer Advocacy - Basic Customer Service - Intermediate Engineering Practices - Basic IT Service Management - Basic Monitor System Performance - Basic Programming Languages - Basic Software Engineering - Basic Technical Problem Solving - Intermediate Technology Platforms - Basic
Skills
operating system software, vpn, networking support, root cause analysis, field service, Customer service, Troubleshooting, Help desk support, Systems integration software, Technical support
Top Skills Details
operating system software,vpn,networking support,root cause analysis,field service
Additional Skills & Qualifications
Expanded Responsibilities Provide omni-channel support (chat, phone, email) for PX platform and related technologies in a fast-paced environment. Diagnose and resolve hardware/software issues, including mobile device configuration and connectivity problems. Perform initial client consultations, analyze issues using diagnostic tools, and apply fixes or escalate as needed. Document all interactions and resolutions in ITSM tools with clear, detailed notes. Collaborate with cross-functional teams to identify recurring issues and recommend process improvements. Assist in testing patches, updates, and PX enhancements before deployment. Participate in temporary projects, such as system migrations, PX feature rollouts, and user training sessions. Maintain awareness of Agile workflows and contribute to sprint-based support initiatives. Advocate for user experience improvements and share feedback with product teams. Desired Skills Strong troubleshooting skills across Windows/macOS/iOS/Android environments. Familiarity with ITIL principles and incident management workflows. Excellent communication skills for technical and non-technical audiences. Ability to multi-task and manage priorities in a dynamic support environment. Experience with knowledge base creation and maintenance.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of New York, NY.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in New York,NY.
Application Deadline
This position is anticipated to close on Nov 14, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
As an Associate Support Engineer (PX- Planning Experience Tier 1), will be directly supporting the Field Experience as it relates to the Complex Planning Experience platform. In addition to being a voice of the user across the Planning Expereince Platform team, You will be working directly with a wide variety of field and Home Office users, both helping to resolve their technical questions and issues and to help them use PX to maximize their effectiveness, efficiency, and productivity. Key Responsibilities: Uses knowledge of PC, mobile devices, hardware, software configurations, operating systems, and LAN to resolve technical environment issues and provide implementation support to effectively support our customers. Provides omni-channel technical support (Home Office and Field) in a fast-paced, high-pressure environment while multi-tasking (e.g. two simultaneous chat windows) and/ or reprioritizing efforts as needed. Performs initial client experience consultation to include Applying functional/technical knowledge for problem/issues analysis, use of software tools to assist in developing solutions, and test fixes to resolve first action whenever possible. Seeks more complex assignments and issue resolution to gain experience in becoming a cross-functional technical subject matter expert in both Field and home office technology support. Identifies process/ service improvement ideas with a continuous learning and improvement mindset. Partners with more experienced team members to help drive innovation and idea implementation where possible. Ability to establish strong interpersonal relationships with internal and external teams. Participates in temporary project/support assignments as needed. Leverages experience, existing communication channels, and knowledge management to execute processes and resolve issues while exciting and level-setting clients about the technology environment. Offers ideas to enhance client experience Desired Qualifications and Skills: Associate or Bachelor's degree in Computer Science, MIS, or related field OR a significant amount of directly related work experience required Minimum of 2 years technical Help Desk experience Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools. Demonstrates strong customer service skills that translate both inside (HO) and externally (Field), verbally and in writing at all levels in a succinct yet understandable fashion based on audience. Includes exemplifying a professional image that supports the vision of future service and the ability to provide multi-channel support in a rapidly changing technology environment. Resolves issues while exciting and level-setting clients about the technology environment. Offers ideas related to enhancing the client experience. Strong oral and written communication skills, including the ability to quickly build rapport and create a distinctive client experience. Strong analytic skills and ability to solve problems Initiative and motivation to include willingness to share feedback to drive process improvement Keen attention to detail including proficiency in clear and understandable ticket documentation. Ability to adapt to the changing needs of the business. Skills-Proficiency Level: Agile Methodologies - Basic Communication - Intermediate Cross-Functional Partnerships - Basic Customer Advocacy - Basic Customer Service - Intermediate Engineering Practices - Basic IT Service Management - Basic Monitor System Performance - Basic Programming Languages - Basic Software Engineering - Basic Technical Problem Solving - Intermediate Technology Platforms - Basic
Skills
operating system software, vpn, networking support, root cause analysis, field service, Customer service, Troubleshooting, Help desk support, Systems integration software, Technical support
Top Skills Details
operating system software,vpn,networking support,root cause analysis,field service
Additional Skills & Qualifications
Expanded Responsibilities Provide omni-channel support (chat, phone, email) for PX platform and related technologies in a fast-paced environment. Diagnose and resolve hardware/software issues, including mobile device configuration and connectivity problems. Perform initial client consultations, analyze issues using diagnostic tools, and apply fixes or escalate as needed. Document all interactions and resolutions in ITSM tools with clear, detailed notes. Collaborate with cross-functional teams to identify recurring issues and recommend process improvements. Assist in testing patches, updates, and PX enhancements before deployment. Participate in temporary projects, such as system migrations, PX feature rollouts, and user training sessions. Maintain awareness of Agile workflows and contribute to sprint-based support initiatives. Advocate for user experience improvements and share feedback with product teams. Desired Skills Strong troubleshooting skills across Windows/macOS/iOS/Android environments. Familiarity with ITIL principles and incident management workflows. Excellent communication skills for technical and non-technical audiences. Ability to multi-task and manage priorities in a dynamic support environment. Experience with knowledge base creation and maintenance.
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of New York, NY.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in New York,NY.
Application Deadline
This position is anticipated to close on Nov 14, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.