Overview
On Site
USD 25.00 - 25.00 per hour
Full Time
Skills
Inventory Management
Swift
Inventory
Issue Resolution
Documentation
Collaboration
IT Management
Procurement
Lifecycle Management
Inventory Control
Billing
Operating Systems
Problem Solving
Conflict Resolution
Customer Support
Mobile Devices
Training
Project Coordination
Process Improvement
Management
Workflow
Mobile Technology
Mobile Device Management
Master Data Management
IOS Development
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
Key Responsibilities: Device Procurement & Inventory Management: Assist customers in selecting and ordering new mobile devices. Coordinate periodic refreshes of mobile device inventories to ensure optimal functionality. Maintain accurate records of inventory levels, orders, and replacements. Customer Support & Issue Resolution: Serve as the primary point of contact for customers requiring mobile device assistance. Respond to technical questions, billing inquiries, and account concerns. Troubleshoot device-related issues, ensuring swift resolution through internal resources or vendor support. Collaboration & Process Improvement: Work closely with internal teams and vendors to streamline mobile device management processes. Provide recommendations for improving efficiency in device ordering, inventory tracking, and issue resolution. Maintain up-to-date documentation of procedures and policies related to mobile device coordination. Experience: Experience in Government or Enterprise-Level Technology Management: Advanced Knowledge of Mobile Device Procurement and Lifecycle Management: Understanding of the ordering, deployment, and retirement processes for mobile devices. Ability to optimize inventory control practices to reduce costs and improve efficiency. Expertise in Mobile Device Service Providers and Billing Processes: Knowledge of carrier contracts, billing cycles, and cost structures for mobile service plans. Ability to analyze billing discrepancies and negotiate solutions with vendors. Technical Proficiency in Mobile Device Operating Systems and Troubleshooting: Experience working with iOS platform Familiarity with mobile device management (MDM) solutions for security and deployment. Strong Problem-Solving and Customer Support Skills: Ability to assist users with complex technical issues related to mobile devices. Experience in providing training or guidance to end-users on device functionality and troubleshooting. Project Coordination and Process Improvement Abilities: Experience managing workflow for device refresh initiatives or policy implementation. Ability to identify inefficiencies and recommend solutions for optimizing mobile technology support.
Additional Skills & Qualifications
Intune MDM Skill iOS Platform
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on Jun 5, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Key Responsibilities: Device Procurement & Inventory Management: Assist customers in selecting and ordering new mobile devices. Coordinate periodic refreshes of mobile device inventories to ensure optimal functionality. Maintain accurate records of inventory levels, orders, and replacements. Customer Support & Issue Resolution: Serve as the primary point of contact for customers requiring mobile device assistance. Respond to technical questions, billing inquiries, and account concerns. Troubleshoot device-related issues, ensuring swift resolution through internal resources or vendor support. Collaboration & Process Improvement: Work closely with internal teams and vendors to streamline mobile device management processes. Provide recommendations for improving efficiency in device ordering, inventory tracking, and issue resolution. Maintain up-to-date documentation of procedures and policies related to mobile device coordination. Experience: Experience in Government or Enterprise-Level Technology Management: Advanced Knowledge of Mobile Device Procurement and Lifecycle Management: Understanding of the ordering, deployment, and retirement processes for mobile devices. Ability to optimize inventory control practices to reduce costs and improve efficiency. Expertise in Mobile Device Service Providers and Billing Processes: Knowledge of carrier contracts, billing cycles, and cost structures for mobile service plans. Ability to analyze billing discrepancies and negotiate solutions with vendors. Technical Proficiency in Mobile Device Operating Systems and Troubleshooting: Experience working with iOS platform Familiarity with mobile device management (MDM) solutions for security and deployment. Strong Problem-Solving and Customer Support Skills: Ability to assist users with complex technical issues related to mobile devices. Experience in providing training or guidance to end-users on device functionality and troubleshooting. Project Coordination and Process Improvement Abilities: Experience managing workflow for device refresh initiatives or policy implementation. Ability to identify inefficiencies and recommend solutions for optimizing mobile technology support.
Additional Skills & Qualifications
Intune MDM Skill iOS Platform
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on Jun 5, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.