Digital Product Manager/Owner

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** We will NOT accept 3rd Party (C2C) Contractors **
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Position:Digital Product Manager/Owner
JOB REF#:43643 - JIH5JP00003753
Duration:12+ Months (On-Going Contract)
Location:HYBRID - Torrance, CA 90501
Pay Rate:$74.00 per hour (W2 Only)

**LOCAL CANDIDATES ONLY**

HYBRID: MUST be able to work ONSITE 4 days per week / 1 day remote (Mandatory)

Seeking to hire an entrepreneurial Product Owner to join as a key member of our digital team. You will own responsibilities across the entire software development life cycle (SDLC) for projects and production support. Responsible for driving grooming sessions, capture requirements and acceptance criteria, aid the prioritization and sizing of work, prepare and perform user acceptance testing (UAT), assist field training, craft customer / field / stakeholder communications, perform demos, support launch and triage during warranty.

The Digital Product Team for the distinguished WEBSITES/MOBILE apps, the customer service agent console and other digital tools. Our mission is to provide exemplary Customer Experience to foster trust and loyalty. We value each interaction as a brand building opportunity. We apply the myCE attributes (Listen, Understand, Advocate, and Anticipate) in every channel to provide seamless and relevant service.

You must be comfortable leading and collaborating with UX, marketing and training as you are working with engineering, testing, SOX, compliance and legal. You are open to ambiguity and quickly flex for changing conditions. You use outstanding written and verbal multi disciplinary communication skills and have an eagerness to make steady progress to successfully engage business and IT partners from FC, enterprise or external vendors.

As a Product Owner for a Financial Services provider, you are detail oriented and own a high level of accountability. You maintain high standards for both project launches and operational excellence through quality, cost and delivery.

RESPONSIBILITIES INCLUDE:
Leading the Product team and be a subject matter expert for the SALESFORCE and MOBILE apps environments
Writes clear user stories and acceptance criteria
Works with Business and IT teams to document process flows, status reports
Writes and executes well planned test scripts for UAT and provide support of other testing workstreams. Triage. Report on testing results
Supports nationwide customer, dealer and field for operations (including the chat line and inbox), training and organizational change management
Working with CX, business, development and testing resources to imagine, write, deliver and test user stories
Leading initiatives. Meeting with leadership to articulate art of the possible, proposal plans and budgets to gain approvals
Maintaining operations to meet SLAs through payments batch, deployments, maintenance and vendor releases, platform releases, incident management and troubleshooting, license management, cost management, vendor management, etc.
Lead Agile sprint planning, demo, retrospective and backlog management.

Top SKILLS REQUIRED for this position:
Resume MUST reflect experience writing user stories, acceptance criteria, writing UAT test scripts, and executing UAT scripts all with quality.
Experienced with Agile methodology, backlog planning, and product management process.
Go-getter who is process minded and detailed oriented
Excellent communication and presentation skills

REQUIRED SKILLS/EXPERIENCE:
3+ years of product management, product development or product operations experience with customer facing top brand (Fortune 500) digital product
3+ years of leadership experience, managing mixed teams: business / IT, internal / external, onshore / nearshore / offshore
2+ years of payments, financial services and/or captive finance industry experience
1+ years of roadmap and business planning experience. Experience driving procurement process from identification of options, evaluations and RFI/RFP selection of tools and vendors
1+ years of developing roadmaps and business planning experience.
Experience driving procurement process from identification of options, evaluations and RFI/RFP selection of tools and vendors
Experience leading grooming sessions, capturing requirements and acceptance criteria, aid the prioritization and sizing of work, prepare and perform user acceptance testing, assist field training
Experience leading/collaborating with UX, marketing and training as you are working with engineering, testing, SOX, compliance and legal.
Outstanding written and verbal multidisciplinary communication skills

DESIRED SKILLS:
1+ years of direct leadership experience, managing associates
Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile)
Salesforce certifications or the ability to gain Salesforce admin certification by year 1
Mobile app experience

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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans