Software/Firmware Engineer, Infrastructure Services

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something. Our Data Center Engineering team is responsible for evaluating new technologies of IT servers, Data Center Infrastructure devices and systems. One of our missions is to develop, evaluate, qualify, and support firmware and software for our global data center infrastructure, lab test environment, and fleet reporting. We are looking for a team oriented, innovative, logical mindset, forward-thinking, self-confident, experienced Software/Firmware Engineer to join our team.

Description As an Apple software/firmware engineer you will work with a wide variety of platforms to develop, refine and support software/firmware spanning from our lab environment to our global data center infrastructure. Software is developed for data collection, analysis, visualization and reporting for fleet performance, diagnostics, failure analysis, penetration testing and operating performance. Responsibilities Develop or refine test automation software for a specific project, device or system Configure devices/systems and evaluate devices / systems, collect data, post process data, analyze data and generate a report Discover, analyze and collaborate cross functionally to resolve observed issues with software, firmware, test results or device under test, drive discovered issues to closure Develop software to collect fleet data, post process data, analyze data and create a report providing results and guidance Collaborate across teams and contribute in resolving requests or issues Develop use cases for new technologies, features, or discovered issues Collaborate in failure analysis of devices, communications, component, and vulnerabilities Document evaluation methods, setup, processes, and procedures Contribute to our global body of knowledge and drive a cycle of continuous improvement Participate in design reviews, code reviews, and failure analysis reviews

Minimum Qualifications

• Bachelor's degree in Computer Science, Software or Computer Engineering, Statistics, or a related field or equivalent job-related experience
• 3+ years of experience with at least one programming language such as Python, C++, Java, Swift, Go, Rust, Shell, etc.
• Experience working with at least one database such as Postgres, MongoDB, Oracle, Redis, MySQL, Cassandra, Snowflake, DuckDB, etc.

Preferred Qualifications

• 5+ years of Software and Firmware Development including Networking using Linux, or Embedded RTOS environments
• Proficient in Python, C++, shell scripting and protocols SNMP, BACnet, Modbus, and configuration management tools
• Experience with React, Node JS, GO, Docker is desirable
• Knowledge of UDP and TCP protocols including DHCP, SNMP, RSYSLOG, MQTT, LDAPS, DNS, SSH, HTTPS with knowledge of SSL troubleshooting.
• Experience withApple OS and iOS is a real plus
• Experience with data bases such as SQL, Snowflake, DuckDB
• Ability to develop architectures, requirements, code, review, evaluate, trouble shoot, and test end product
• Experience with information security compliance, penetration testing, and associated software and protocols
• Experienced in developing test scripts, data acquisition scripts, and ability to visualize data, analyze data and draw conclusions and reports
• Experience in researching, understanding and explaining complex systems in clear and concise language

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.