Digital Channel Strategy Lead

Description:

Business Initiative/Purpose: (Goal, Business Impact, Accomplishments from the work):

• Goal: Establish strong Business Risk practices to effectively manage digital process, risk and controls.
• Business Impact: Ensure client experiences and organizational business processes comply with Enterprise Policies and Regulatory requirements..

Bachelor Degree: (Required, Preferred or Not Required)

• Preferred.

Role Responsibilities: (what they will be doing)

• This role would support the buildout of a robust Business Risk program focused on effective management of digital process, risk, and controls. This role will be highly focused on business process documentation, procedure development and issue/problem management, working with various LOB groups to ensure ongoing adherence to enterprise and regulatory requirements.

Following is a summary of the essential functions for this role. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• Process identification and documentation
• Procedure development
• Issue / Problem Management
• Program execution, oversight, and reporting
• Policy/Regulatory gaps assessments .

Must Have Skills/Prior Experiences: (Vendor should not submit any candidate that does not have these skills/prior experience.)

• The requirements listed below are representative of the knowledge, skill and/or ability required.
• Bachelor s degree in Business, or equivalent education and related training or experience to include 8+ years of experience in positions that carry increasing levels of responsibility, including experience in digital product management, business risk management, or business consulting
• Business Process Management (BPM).
• Requirement and Gap analysis.
• Procedure development and documentation.
• Ability to think critically and strategically, multi-task, and drive change.
• Strong organizational and planning skills.
• Working knowledge of commercial and corporate banking.
• Excellent communication skills (written and verbal), with advanced proficiency with MS Office tools (PowerPoint, Word).
• Analytical skills; proficiency in leveraging data to measure business & channel performance, discover insights, and drive fact-based decision-making (Excel, Tableau).
• Strong cross-functional collaboration & facilitation skills; ability to design, structure & lead productive and efficient working sessions to develop viable plans.
• Excellent interpersonal skills, ability to engage with stakeholders at all levels in an organization.
• Knowledge / training in agile software delivery & portfolio management.

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PlNice to Have Skills/Prior Experiences: (Hiring Manager DOES NOT require these skills/ prior experience. However, candidates with any of these will be looked at first.)

• Risk Control Self-Assessment experience.
• Digital Product Developer/Product Owner.
• Familiarity with digital standards, including ADA, browser/OS/device standards, regulatory requirements, etc.
• Experience building out governance and oversight programs to educate, enable, track, and ensure compliance to standards.