Overview
Hybrid
Depends on Experience
Contract - W2
Able to Provide Sponsorship
Skills
SQL
Job Details
Role: Application Support Analyst
Locations: Plano, TX
Contract 1 year
Hybrid 3 days onsite a week
Details:
Some weekends and holidays will be required on a rotating schedule, comp days will be granted for following week - work remotely for those days.
Organization Overview:
The individual in this role will report to Application Production Services (APS) within Global Technology (GT). The individual will support Global Risk Analytics (GRA) and Enterprise Independent Testing (EIT), sub-lines of business within Global Risk Management (GRM). Collectively, GRA and EIT are responsible for developing a consistent and coherent set of models, analytical tools, and tests for effective risk and capital measurement, management and reporting across Bank of America. GRA and EIT partner with the Lines of Business and Enterprise functions to ensure the capabilities it builds address both internal and regulatory requirements, and are responsive to the changing nature of portfolios, economic conditions, and emerging risks. In executing its activities, GRA and EIT drive innovation, process improvement and automation.
Position Summary:
The individual in this role is the first point of contact for GRA/EIT users as it relates to requests or a failure of a service; as well as being responsible for maintaining the stability for a portfolio of applications. This role will work closely with users and other technology teams to identify, troubleshoot, and resolve issues. This role may perform initial investigation, take direct action to mitigate impacts whenever possible through established routines, participate in triages, and respond to requests from users. This role may be responsible for providing end to end management of application access services. The role follows well defined Standard Operating Procedures (SOPs) and may propose changes to monitoring, alerting and configuration to improve the service levels and works closely with respective subject matter experts.
Key Responsibilities:
Provide 24 x 7 first point of contact for users, monitoring and support of application components and related infrastructure.
Respond to alerts regarding potential production incidents.
Perform analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact. Interprets monitors and dashboards.
Escalate to senior members of team OR subject matter experts (SMEs) as needed for issue resolution.
Perform environment routing, cycling, and implementation of splash pages.
Partner with change and release teams to support implementations and proactively identify potential issues resulting from changes.
Perform user ID administration access provisioning / de provisioning (additions, modifications, deletions) for applications.
Fulfill requests from business users and operations.
Track Incidents and requests in a defined system.
Capture knowledge to keep operational procedures updated.
Provide data and adhere to documentation requirements and audits.
Execute procedures reliably and escalate appropriately to solve incidents quickly.
Work with technical partners to generate status updates and technical detail for awareness communications and schedule reconvene follow ups.
Shift: 2nd shift (local time of noon - 9pm CT)
Incident tracking and resolutions.
Triage incidents, take complete ownership accountability to ensure restoral of service, and issue failure resolution.
Analyze batch flows, identify issues, fix the same and ensure proper batch completion.
Excellent problem solving, judgment and decision making skills.
Drive closure of incidents problems, meeting defined SLAs.
Contribute to building the knowledge base for the team wherever required.
Proactive root cause analysis and problem management skills.
Provide regular communication to all the stakeholders.
Flexible to support on weekends/holidays as and when required on rotation.
Strive towards process improvement and automation.
Strong analytical skills.
Must be an excellent team player.
Responsible, reliable must be willing to continuously learn and develop.
Detail and process oriented.
Ability to communicate with our Business Technology partners at all levels across the organization.
Ability to develop strong relationships with our Development team partners.
Ability to partner with other Support teams and with technology groups within the organization.
Self starter and independent worker, ability to work with minimum supervision.
Technical Skills
Splunk knowledge.
Autosys Job scheduling tools experience.
SQL experience (Oracle/SQL Server) and data analysis.
Excellent project and time management skills.
Strong problem solving and critical thinking skills
Motivation to achieve results and the ability to quickly integrate into teams
Ability to work in an ambiguous environment and draw and defend results and conclusions.
Ability to work in a dynamic and team-oriented environment.
Ability to balance a significant workload, prioritize and multitask.
Automation skills to reduce manual activities
Some weekends and holidays will be required on a rotating schedule, comp days will be granted for following week - work remotely for those days.
Organization Overview:
The individual in this role will report to Application Production Services (APS) within Global Technology (GT). The individual will support Global Risk Analytics (GRA) and Enterprise Independent Testing (EIT), sub-lines of business within Global Risk Management (GRM). Collectively, GRA and EIT are responsible for developing a consistent and coherent set of models, analytical tools, and tests for effective risk and capital measurement, management and reporting across Bank of America. GRA and EIT partner with the Lines of Business and Enterprise functions to ensure the capabilities it builds address both internal and regulatory requirements, and are responsive to the changing nature of portfolios, economic conditions, and emerging risks. In executing its activities, GRA and EIT drive innovation, process improvement and automation.
Position Summary:
The individual in this role is the first point of contact for GRA/EIT users as it relates to requests or a failure of a service; as well as being responsible for maintaining the stability for a portfolio of applications. This role will work closely with users and other technology teams to identify, troubleshoot, and resolve issues. This role may perform initial investigation, take direct action to mitigate impacts whenever possible through established routines, participate in triages, and respond to requests from users. This role may be responsible for providing end to end management of application access services. The role follows well defined Standard Operating Procedures (SOPs) and may propose changes to monitoring, alerting and configuration to improve the service levels and works closely with respective subject matter experts.
Key Responsibilities:
Provide 24 x 7 first point of contact for users, monitoring and support of application components and related infrastructure.
Respond to alerts regarding potential production incidents.
Perform analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact. Interprets monitors and dashboards.
Escalate to senior members of team OR subject matter experts (SMEs) as needed for issue resolution.
Perform environment routing, cycling, and implementation of splash pages.
Partner with change and release teams to support implementations and proactively identify potential issues resulting from changes.
Perform user ID administration access provisioning / de provisioning (additions, modifications, deletions) for applications.
Fulfill requests from business users and operations.
Track Incidents and requests in a defined system.
Capture knowledge to keep operational procedures updated.
Provide data and adhere to documentation requirements and audits.
Execute procedures reliably and escalate appropriately to solve incidents quickly.
Work with technical partners to generate status updates and technical detail for awareness communications and schedule reconvene follow ups.
Shift: 2nd shift (local time of noon - 9pm CT)
Incident tracking and resolutions.
Triage incidents, take complete ownership accountability to ensure restoral of service, and issue failure resolution.
Analyze batch flows, identify issues, fix the same and ensure proper batch completion.
Excellent problem solving, judgment and decision making skills.
Drive closure of incidents problems, meeting defined SLAs.
Contribute to building the knowledge base for the team wherever required.
Proactive root cause analysis and problem management skills.
Provide regular communication to all the stakeholders.
Flexible to support on weekends/holidays as and when required on rotation.
Strive towards process improvement and automation.
Strong analytical skills.
Must be an excellent team player.
Responsible, reliable must be willing to continuously learn and develop.
Detail and process oriented.
Ability to communicate with our Business Technology partners at all levels across the organization.
Ability to develop strong relationships with our Development team partners.
Ability to partner with other Support teams and with technology groups within the organization.
Self starter and independent worker, ability to work with minimum supervision.
Technical Skills
Splunk knowledge.
Autosys Job scheduling tools experience.
SQL experience (Oracle/SQL Server) and data analysis.
Excellent project and time management skills.
Strong problem solving and critical thinking skills
Motivation to achieve results and the ability to quickly integrate into teams
Ability to work in an ambiguous environment and draw and defend results and conclusions.
Ability to work in a dynamic and team-oriented environment.
Ability to balance a significant workload, prioritize and multitask.
Automation skills to reduce manual activities
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.