Desk Side Support

Roles and Responsibilities:

Detailed Primary Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software/applications within established standards and guidelines.

• Working with OEM vendors for replacing spares, hardware repairs & troubleshooting

• Inventory management

• Imaging of Laptops & Desktops

• Printer Management

• Assistance in fixing issues for Conference room and working with Vendor for room setup

• Hardware/software troubleshooting and resolution

• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.

• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies

• Network & Sharing printer installation

• Knowledge of Office 365 support

• Coverage/compliance software installation and troubleshooting

• Good communication skill

• Good Knowledge of DHCP, DNS.

• Maintain IT inventory, coordinate vendor support, and assist with procurement

• Support Mac devices

• Strictly adhere to defined Service Level Agreements (SLA s)

• Support recurring meetings, events, and after-hours activities as required

• Documenting incidents, problems, and resolutions for future reference and for the knowledge base

• Profiles focused primarily on service desk or remote assistance are not suitable for this engagement.

Good to have skills

• L1 level network troubleshooting and resolution for LAN Connectivity

• Hands & feet support to Backend team for Network/Server/application issue

• Working with vendor support contacts to resolve technical issues

• Labelling Racks & devices

• Server mounting/movement

• Hands & Feet Support for DC (Compute, Storage, Backup, Network.)Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.