ServiceNow Admin / Developer

Momento USA is a global technology consulting, talent acquisition and creative development firm that addresses clients most pressing needs and challenges.

We currently looking for ServiceNow Admin / Developer our client location based on - Tallahassee, FL. Please see the job description below for your reference.

ServiceNow Admin / Developer

Tallahassee, FL (Day one onsite)

Long term contract

Job Description:

ServiceNow Admin / Developer

Configuring, integrating and implementing ServiceNow activities including the following modules and functionality:

• Case Management.
• Major Case Management.
• Change Management.
• Problem Management.
• Incident Management.
• Service Request Management.
• Knowledge Management.
• Workspace Management.
• Reporting.
• Dashboards.
• Self-Service Portal (Customer).
• Technician Portal; (Employee).
• Service Level Management.
• Workflow/Flow and Rules Management.
• Configuration Management.
• Customer Satisfaction Surveys.
• Virtual Agent.
• Live Chat.
• Performance Analytical; and
• Agile Development.
• Develop ServiceNow workflows and flows.
• Implement and configure the Service Level Management platform from ServiceNow.
• Configure dashboards, automated workflows, flows, self-service portal, live chat, and virtual agent.
• Perform ServiceNow CSM upgrades, including module configuration, integration testing, and customizations.
• Participate in defect management and triage functions, working cross- functionally to resolve issues.
• Maintain detailed documentation of application design and code generation techniques.
• Participate in testing's (new features, re-testing, regression, smoke, release testing)
• Develop and deliver training and knowledge transfer related to ServiceNow.
• Qualification Requirements

Minimum Experience.

• Minimum of three (3) years' experience configuring, designing, and developing in the ServiceNow Platform.
• Experience with data extractions and conversions.
• Knowledge of State and Federal laws applicable to the implementation of an information technology solution.
• Development experience in JavaScript, HTML, XML, Json, and SQL.
• Experience integrating with Microsoft.
• Experience integrating with a third-party system.
• Knowledge in using Discovery to populate the CMDB, implementing Service Mapping for business service visualization
• Knowledge of CSM
• Strong verbal and written communication skills and experience communicating with multiple levels of Department staff, from leadership (e.g., Project Director) to technical and functional staff, as well as with external stakeholders.
• ServiceNow Certifications:
• Certified System Administrator (CSA),
• Certified Application Developer (CAD)
• Knowledge of industry and State information technology requirements.
• Experience with Project Management
• Knowledge of State procurement and contract monitoring requirements

Preferred Experience

• Minimum of five (5) years' experience configuring, designing, and developing in the ServiceNow Platform
• ServiceNow Certifications:
• Certified Implementation Specialist IT Service Management (CIS- ITSM)
• Certified Implementation Specialist Customer Service Management (CIS-CSM)
• Experience with data extractions and conversions
• Experience Performance Tunning
• Experience with Data Security
• Experience configuring custom email templates
• Experience implementing security policies using ACLs (Access Control Lists), roles, groups, and authentication mechanism.

Note: Momento USA is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.