Overview
On Site
USD 25.50 - 28.50 per hour
Contract - W2
Skills
Remote Support
Help desk
Technical Support
Computer hardware
Operating systems
System imaging
Microsoft Office
Network+
OS X
Microsoft Windows
Management
Research
Printers
Training
Network
Microsoft
iOS development
VoIP
Job Details
Job Description
Title: Helpdesk Technician
Location: onsite - Woodland Park, CO
Start Date: ASAP
Status: contract to hire
Pay Rate: $25.50 - $28.50/hr.
Our client is seeking a Helpdesk Technician for an exciting contract to hire opportunity. The Helpdesk Technician will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. Responsible for general ticket management, help desk duties, taking phone calls, emails and providing desk side Tier I/Tier II level support. Must be able to effectively manage and complete tasks independently.
ESSENTIAL DUTIES:
Monitor and respond effectively to support requests received through the IT helpdesk system
Troubleshoot Tier I/Tier II computer hardware and software problems for end users
Research and recommend purchases of computers, printers, peripherals and software
Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems
Image and migrate computers
Document processes for training purposes
Assist with some Network/Server level projects/tasks as needed
Use remote software to resolve problems that can be fixed through a remote session
Other tasks as needed
REQUIREMENTS:
3+ years of overall Helpdesk Support experience (at least 1 year of Tier II support)
Must have Windows 10 support experience
Must have Office 365 support experience
A+/Network+/Microsoft/Apple Certifications a plus
Microsoft SharePoint 2010 experience a plus
Mac OSX and iOS experience a plus
VOIP Phone System experience a plus
Title: Helpdesk Technician
Location: onsite - Woodland Park, CO
Start Date: ASAP
Status: contract to hire
Pay Rate: $25.50 - $28.50/hr.
Our client is seeking a Helpdesk Technician for an exciting contract to hire opportunity. The Helpdesk Technician will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. Responsible for general ticket management, help desk duties, taking phone calls, emails and providing desk side Tier I/Tier II level support. Must be able to effectively manage and complete tasks independently.
ESSENTIAL DUTIES:
Monitor and respond effectively to support requests received through the IT helpdesk system
Troubleshoot Tier I/Tier II computer hardware and software problems for end users
Research and recommend purchases of computers, printers, peripherals and software
Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems
Image and migrate computers
Document processes for training purposes
Assist with some Network/Server level projects/tasks as needed
Use remote software to resolve problems that can be fixed through a remote session
Other tasks as needed
REQUIREMENTS:
3+ years of overall Helpdesk Support experience (at least 1 year of Tier II support)
Must have Windows 10 support experience
Must have Office 365 support experience
A+/Network+/Microsoft/Apple Certifications a plus
Microsoft SharePoint 2010 experience a plus
Mac OSX and iOS experience a plus
VOIP Phone System experience a plus