Technology Operations Analyst

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Technology Operations Analyst in Des Moines, IA, Charlotte, NC, or Minneapolis, MN (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12 Months

Required Skills & Experience

• 2+ years' experience provisioning access (i.e. Creating Users, Deleting Users, Granting Privileges) on one or more of the following platforms: Oracle, SQL, Teradata, PostgreSQL, VaultDB, or DB2.
• Ticketing System experience (Service Now, ART, Remedy, Pac2000, or other) is required as well as experience working in a customer service focused environment.
• Must have demonstrated experience troubleshooting technical issues.
• Fast learner who is adaptable and flexible in the face of changing and challenging demands in a fast-paced, dynamic environment.
• This position will require use of personal cell phone and may participate in teams on call rotations.
• Need to have strong access management background - specifically remediation types of work with key skills:
  • Strong and Clear verbal communication. Analyst will be working with via email, phone calls, doing follow-ups with technical and non-technical individuals.
  • Strong Access and/or Excel skills. There will be significant work with spreadsheets, data review, data collection, and reporting needs. Someone who has created reporting or response gathering reporting data.
  • Strong organization and/or project management skills.
  • Querying and ability to create queries to pull data either via Access or SQL.
  • General database knowledge.

Desired Skills & Experience

• Previous experience using MySQL, PowerShell, or Python to automate tasks.
• MS Excel proficiency is strongly desired.

What You Will Be Doing

• Responsible for provisioning access to end users for various LOBs.
• Will work very closely with the Database Administrators and Application groups to determine the level of access people require.
• This role will reside in the Security Team.