Overview
Skills
Job Details
Desktop Support Technician/ End-user support
- Location : Woodbury, MN
- Contract : 6 months with possible extension
- On-site - 5 days /week
- Day to Day - Provide on-site support for on-going Windows upgrade.
- Customer of Billion Dollar Managed Services Provider- US based.
- 2 openings
The End User Support technician will be responsible for provide support for users of computers and software systems. They provide hands-on or remote assistance in computer setups, upgrades, software operation, and maintenance. They also answer on-the-spot inquiries from users. Desktop support engineers may provide general training for applications and hardware as well. A key element in this role is having in-depth knowledge of computer systems and common issues to promptly address all user concerns. Success in this role is demonstrated by providing clear technical support and swiftly resolving desktop issues.
Requirement & Qualifications:
Bachelor's Degree from an accredited University, preferably in Computer Science or Information Systems, or equivalent experience.
Experience with Windows 10/11, SCCM, Intune. Understanding of VDI technologies (Citrix, VMware, Azure Virtual Desktop)
Desktop support technician specializing in the support of Windows & Apple Mac based systems, related software and peripherals.
Managing and maintaining ticket SLA s & driving First Call Resolution.
OS installation / Configuration / Troubleshooting for all desktops and laptops.
Assist users with pre-upgrade readiness checks (hardware compatibility, backups, etc.)
Support Windows 11 upgrades via SCCM or Intune
Troubleshoot post-upgrade issues (drivers, applications, settings)
Document upgrade outcomes and escalate unresolved issues
Support users transitioning to new VDI environments
Validate application compatibility and performance in upgraded VDI
Provide guidance on accessing and using the new VDI setup
Strong knowledge of Active Directory and Group Policy management
In addition to the Hardware, there is ownership in application support on those machines.
Desktop Support is responsible for the phones & network, as well as owning support from the switch port to the desk.
First point of contact for laptop/desktop, Printers, mobility devices, In-tune support, Asset management.
Desktop Support is responsible for testing of Desktop images / Packages as in when new packages are delivered.
Troubleshooting Networking and connection issues as and when required.
Proficient knowledge of antivirus software.
Excellent written and verbal communication skills.
Exceptional time-management and multitasking abilities
Strong problem-solving and interpersonal skills.
Collaborate with infrastructure and desktop engineering teams
The anticipated hourly rate range for this position is ($25.00-27.00), during the contract period. Actual hourly rate will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, retirement and/or other benefits are available after a waiting period.