Help Desk Analyst

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 6 Month(s)

Skills

Help Desk
Windows
MacOS
Desktop
Laptop
Support
Tickets
Endpoint
Azure
Active Directory

Job Details

Hi,

We have a job opportunity with one of our direct clients for a Senior Helpdesk Engineer. If interested, please respond back to me with the below-required details or appreciate it if you would be able to refer an ex-colleague/team member/friend looking for similar roles. CardinalIT offers a referral bonus of $500 for each such referral, to show gratitude and appreciation for this gesture.

  • Updated Resume:
  • Expected W2/C2C:
  • Availability to start: -

Looking forward to seeing your reply.

Position: Senior Helpdesk Engineer

Location: Huntingdon Valley, PA 19006

Duration: 6+ Months

Job Summary

We are looking for a Senior Helpdesk Engineer with 5+ years of experience providing Tier 1 2 IT support in enterprise environments. The role focuses on end-user support, troubleshooting, and maintaining IT systems to ensure minimal downtime and high user satisfaction.

Key Responsibilities

  • Provide technical support for desktops, laptops, mobile devices, VoIP phones, and printers.
  • Troubleshoot Windows 11, macOS, Office 365, and common enterprise applications.
  • Perform laptop provisioning, OS installation, patch management, and MDM administration.
  • Manage user accounts and access in Active Directory, Azure AD, and Office 365.
  • Support VPN, remote access, endpoint security tools, and MFA.
  • Handle IT ticketing systems, track, resolve, and escalate issues.
  • Assist with user onboarding/offboarding, hardware setup, and network profile configuration.
  • Provide network support, escalating complex issues to network engineers.
  • Maintain IT documentation, knowledge bases, and SOPs.

Key Skills & Technologies

  • Operating Systems: Windows 11, macOS
  • User Management: Active Directory, Azure AD, Office 365, Google Workspace
  • Support Tools: Remote Desktop, TeamViewer, ITSM/Ticketing tools
  • Security: Antivirus, endpoint protection, MFA
  • Networking: TCP/IP, VPN, VLAN, network connectivity troubleshooting
  • Other Tools: CyberArk, IVANTI, Zabbix Server, ITIL practices

Soft Skills

  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal abilities
  • Customer-focused and proactive
  • Ability to work independently and collaboratively
  • Strong documentation and organizational skills

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Best Regards,

Abhishek Singh | Assistant Manager Recruitment | Cardinal Integrated Technologies Inc

Direct: +1

Ph: Ext 337
Email:
Linkedin Url:
707 Alexander Rd, Ste 202 Princeton, NJ 08540 USA.
"Bringing IT Together!"

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