ServiceNow AIOps Architect

Overview

On Site
BASED ON EXPERIENCE
Contract - W2
Contract - Independent

Skills

SERVICENOW AIOPS
SERVICENOW ITOM
AIOPS
ARCHITECT
ARCHITECTURE
EVENT
DISCOVERY
CMDB
SERVICE MAPPING

Job Details

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Job Title: ServiceNow AIOps Architect
Location: Remote
Job Type: Contract

Job Description:
We are seeking an experienced ServiceNow AIOps Architect to lead the design and implementation of AI-driven operational solutions using the ServiceNow platform. The ideal candidate will have deep expertise in ITOM modules (Event Management, Discovery, CMDB) and hands-on experience with ServiceNow AIOps, integrating machine learning and predictive capabilities to drive operational efficiency.

Responsibilities:

  • Architect and implement AIOps solutions on the ServiceNow platform.

  • Lead integration of monitoring tools and data sources with Event Management.

  • Design and configure CMDB, Discovery, and Service Mapping to support AIOps.

  • Develop anomaly detection, predictive intelligence, and root cause analysis workflows.

  • Collaborate with IT operations and engineering teams to automate incident response.

  • Ensure alignment with enterprise architecture and security standards.

Qualifications:

  • 8+ years of ServiceNow experience with at least 2+ years in AIOps and ITOM.

  • Strong expertise in ServiceNow ITOM modules (Event Management, Discovery, CMDB).

  • Experience with integrations using APIs, MID Servers, and third-party monitoring tools.

  • ServiceNow certifications (CIS ITOM, CSA) preferred.


We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.
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