Desktop Support Engineer- Need only local to Marlborough, MA

Hi, we are hiring for a Desktop Support Engineer located at Marlborough, MA for our direct client please go through the requirement and reply with suitable resumes.

Desktop Support Engineer

Location: Marlborough, MA
Experience: 2+ yrs
Skills: Windows, MacOS, Microsoft Office Suite, Excel, SharePoint, iOS, Android, PC computer hardware

Duration: 6+ Months

Primary Duties and Responsibilities:

• Provide technical support for hardware, software, and networking issues on laptops and mobile devices for local and remote employees.
• Assist in IT asset life cycle refresh, including imaging, configuring, and migrating to new systems for new hires and existing employees.
• Support hardware/software installations and rollout of new systems to end users/groups.
• Maintain passwords, data integrity, and file system security.
• Manage laptop and accessory distribution logistics in Austin, Texas, including asset management, inventory, shipping, and receipt of hardware.
• Handle retiring and secure disposal of IT assets.
• Develop, document, implement, and communicate standard operating procedures and instructional guidelines for IT teams and end users.
• Participate in testing new software or hardware, providing detailed technical feedback.

Secondary Duties and Responsibilities:

• Assist in maintaining network equipment, phones, and teleconference equipment.
• Support other IT teams with their projects, hardware, and software.
• Assist in computer room and data center operations support.

Skills & Knowledge:

• Excellent written and spoken English.
• Fully proficient with Windows and MacOS operating systems.
• Familiarity with Microsoft Office Suite; extensive experience with Excel and SharePoint a plus.
• Working knowledge of mobile wireless operating systems (iOS and Android).
• Thorough understanding of PC hardware and efficient troubleshooting techniques.
• Ability to maintain effective relationships with colleagues and internal customers.
• Ability to communicate highly technical information to technical and nontechnical personnel.
• Capability to conduct training programs on basic and specialized applications.
• Ability to multitask and transition quickly between multiple issues.
• High accountability and ability to lead initiatives from start to finish with minimal supervision.