Asst. Manager, OnStar Services Revenue Operations Reporting & Insights

Job Description

Some of what you'll do:

• Identify opportunities / schemes leading to step function acquisition or retention improvements

• Build self-service solutions for you and the team to leverage / improve our operations

• Create and adjust queries for ad-hoc analysis on existing data assetsto root cause performance and utilize insights to drive our business tactics

• Stand up visualizations, when appropriate , for easier insights and storytelling

• Strengthen our understanding of customer lifetime value (CLV) through insights around omni-channel acquisition and churn

About you:

• Win or learn mindset . Be ready to define what that mindset means to you

• You live in the future, seeing things how they could or should be, not how they are

• Your default wiring is set to "Yes, if"

• You have an undeniable bias toward action; you're not afraid to make decisions and take on the accountability for the outcomes

• You're a connecter, you work well cross functionally, ensuring we maintain an "anti-silo" culture

• You're seeking an experience embedded in a business unit rather than an analytics CoE

• You take pride in your creativity but you're a quant / data person and logic is foundational to who you are

• You're unwavering in pursuit of how we scale this division of General Motors

• You're motivated by ambitious goals and obsessed with how you can make an impact

Some of what will help you be successful:

• Proven business acumen while also capable of self-service when it comes to leveraging analytics to guide business outcomes

• History of cross training analytical/technical skills to junior talent

• High competency with scripting languages ( e.g. SQL), BI visualization tools ( e.g. Power BI), and data manipulation ( e.g. KNIME)

• Ability to atomize components of CLV and influence the appropriate decisioning based on your insights / storytelling

• Expertise in developing and maintaining a financial model, business case, or similar

• Exhibited capacity to fall short, be wrong, fail, and apply learnings to future endeavors

• Track record of influencing without authority, as you'll be an individual contributor

• Innate curiosity that enables you to provide proactive recommendations on how to drive the business forward everyday

Required Experience:

• Minimum 2 years experience ; example areas may include:

• eCommerce

• Subscription performance management

• Finance

• Analytics

• Bachelors Degree or relevent experience

• High competency with scripting languages ( e.g. SQL), BI visualization tools ( e.g. Power BI), and data manipulation ( e.g. KNIME)

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

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