Application Support Analyst

Tradeweb is a global leader in electronic trading for rates, credit, equities, and money markets. As financial markets become increasingly interconnected, our technology enables efficient, multi-asset trading on a global scale. We serve more than 3,000 clients in more than 85 countries, including many of the world?s largest banks, asset managers, hedge funds, insurers, corporations, and wealth managers.

Creative collaboration and sharp client focus have helped fuel our organic growth. We facilitated average daily trading volume (ADV) of more than $2.2 trillion over the past four fiscal quarters, topping $2.5 trillion in ADV for the first quarter of 2025.

Since our IPO in 2019, Tradeweb has completed four acquisitions and doubled our revenues ? and 2024 was our 25th consecutive year of record revenues.

Tradeweb is a great place to work, recognized in 2024 by Forbes as one of America?s Best Companies (2024) and by U.S. News & World Report as one of the Best Financial Services Companies to Work For.

Tradeweb Markets LLC ("Tradeweb") is proud to be an EEO Minorities/Females/Protected Veterans/Disabled/Affirmative Action Employer.

Mission: Move first and never stop. Collaborate with clients to create and build solutions that drive efficiency, connectivity, and transparency in electronic trading.

Group Details

We are seeking an Application Support analyst to join the Application Support team in Jersey City, NJ. The role requires full understanding of the system architecture, applying/suggesting bug fixes, developing new tools for system monitoring and reporting, and working with the internal business to identify and resolve issues. The role offers end-to-end understanding of a complex online bond trading platform. They will get to know the architecture inside out.

Tradeweb Technology jobs are fully remote. The Tradeweb Technology hub is located in our Jersey City office which can be used for team meetings and collaboration efforts. There may be days where travel to the Jersey City office is recommended for organizational off-sites.

Job Responsibilities

• Ensuring extremely high levels of availability for the production, UAT and test systems.
• Resolution of any problems in these systems in a timely and professional manner.
• The development of system instrumentation and monitoring tools.
• Updating and modernizing the CI/CD pipeline
• Leading the production deployments and business continuity tests.
• Member of an on-call rotation for production support
• Presents ideas for system improvements
• Assist in automating manual processes

Qualifications

• Four-year degree in Computer Science, Computer Engineering, or Electrical Engineering or equivalent level of technical knowledge required
• 4-7+ years of IT experience in a support role.
• Experience supporting large scale, interconnected web applications
• Experience with SQL scripting, preferably PL/SQL and Oracle
• Experience with version control and continuous build and integration systems, preferably GitLab.
• Technical knowledge of Linux and Windows operating systems
• Experience with shell, Perl and Python scripting
• Strong organizational and problem-solving skills
• Good verbal and written communication skills
• Team player and detail oriented
• Ability to work in a fast-paced, often pressurized environment
• Must be willing to work some evenings or weekends for production code deployments and other support needs

Additionally:

• Development experience (Java, .NET, C++) is valuable
• Experience with legacy application modernization projects
• Use of observability and metrics tools like ELK, Grafana, Prometheus
• Knowledge of Fixed Income is a plus
• Knowledge of FIX protocol and integration

Additional Information

Tradeweb is committed to providing valuable and competitive benefits. In addition to working in our culture of innovation and collaboration, we offer:

• Health Insurance: Highly competitive medical, dental, and vision programs
• Hybrid Environment: Our employees have the flexibility of working in the office and from home.
• Health Care and Dependent Care Flexible Spending Accounts: You may elect to set aside pre-tax earnings to pay for eligible health care and dependent day care expenses for you and your eligible family members.
• Maven Family Building Benefit: Maven offers support for fertility and preconception; pregnancy and post-partum; adoption; surrogacy and pediatrics for children up to age 10. Tradeweb provide a $10,000 lifetime reimbursement towards fertility, egg freezing, adoption and surrogacy expenses.
• Building Wealth - 401(k) Savings Plan: Employees are immediately eligible for the 401(k) plan. Participants may contribute up to 75% of eligible compensation into a traditional 401(k) and/or Roth 401(k). Tradeweb will match 100% of the first 4% of compensation that you contribute.
• The current pay range for this role is currently $135,000 to $255,000 per year, based on a regular, full-time schedule. The amount of pay offered will be determined by a number of factors, including but not limited to qualifications, market data, and internal guidelines.
• This role will also be eligible to participate in Tradeweb?s discretionary bonus program.
• This role is expected to remain open until 10/17/25.

Other Benefit Programs

• Pre-Tax Commuter Benefits Program
• ARAG Legal Services
• Employee Assistance Program
• Tuition Reimbursement
• Financial Wellness Tools
• Travel Assistance Benefits
• Pet Insurance
• Corporate Gym Subsidies
• Wellness Perks
• Paid Time Off and Parental Leave