Incident Manager

Overview

On Site
Depends on Experience
Contract - W2
Contract - 47 week(s)

Skills

Linux
ServiceNOW
Incident Management

Job Details

NOC Analyst
Wilmington, DE (1st shift)
Contract

  • Monitor and maintained network infrastructure to ensure optimal performance and reliability.
  • Respond promptly to network incidents, leveraging SolarWinds for real-time troubleshooting and resolution to minimize downtime.
  • Collaborate with cross-functional teams to implement network upgrades and improvements.
  • Utilize SolarWinds monitoring tools to analyze network traffic, identify potential issues, and proactively address them before impacting operations.
  • Implement and manage Tidal Workload Automation for job scheduling and completion of requests, streamlining operational processes.
  • Utilize PuTTy for secure shell access to troubleshoot and configure routers and switches
  • Administer VMWare vSphere for remotely accessing servers to troubleshoot outages and configure applications on desired virtual machines.
  • Employ Commvault to perform backups of all servers, ensuring company data integrity and security.
  • Process files in Reinsurance GO, contributing to efficient file management and supporting reinsurance operations.
  • Document network configurations, changes, and incidents using SolarWinds and Tidal for comprehensive tracking and analysis.
  • Participate in on-call rotations, providing 24/7 support for critical network issues.
  • Monitor and manage IT infrastructure using ServiceNow to track incidents, changes, and service requests, ensuring efficient resolution and adherence to SLAs.
  • Implemented and maintained Thycotic - Secret Server for privileged access management, safeguarding sensitive information and ensuring compliance with security policies and regulations.
  • Utilize GoAnywhere for secure file transfers and automation, streamlining operational workflows and enhancing data security.
  • Manage user authentication and access control using DUO Admin, enhancing the organization's cybersecurity posture.
  • Configure and support Citrix Receiver and Citrix Director for virtual desktop infrastructure (VDI), providing seamless remote access and efficient desktop management.
  • Manage voicemail systems using Cisco Unity, ensuring reliable communication services for the organization.
  • Configure and maintain Infoblox Grid Manager for DNS, DHCP, and IP address management, optimizing network performance and reliability.
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