Overview
Skills
Job Details
Job Title: Mainframe SDM
Location: Frisco, TX (Onsite)
Duration/Term: Long-Term Contract
Job Summary:
We are seeking a highly experienced and strategic Mainframe SDM to oversee regional infrastructure operations with a core focus on mainframe technology, service optimization, and organizational leadership. This role demands strong technical expertise, proven leadership, and a track record of successfully managing complex infrastructure initiatives, P&L ownership, and team development.
Key Responsibilities:
- Lead and manage functional departments and technical managers to ensure business objectives, SLAs, and KPIs are met.
- Drive process improvement initiatives, transformation projects, and the expansion of infrastructure service capabilities.
- Collaborate with account teams to create demand forecasts, resource planning models, and delivery strategies for large-scale clients.
- Guide project forecasting and workload allocation across functions; provide executive advice on performance outcomes and operational adjustments.
- Oversee the development and adherence to operating budgets, recommend financial variances, and ensure fiscal accountability.
- Govern regional infrastructure expenditures in accordance with company policy and cost-efficiency goals.
- Manage high-impact relationships between delivery and consumer/client groups, providing strategic direction and conflict resolution.
- Identify and implement service improvements to enhance customer satisfaction and align with account needs.
- Contribute to solution proposals and adoption of emerging technologies that support business innovation.
- Lead recruitment, onboarding, and performance development for infrastructure team members, including direct-report supervisors and project leaders.
- Monitor infrastructure system performance, availability, and security, ensuring adherence to best practices and compliance standards.
- Act as the escalation point for infrastructure-related incidents, guiding resolution and preventive strategies.
- Create and maintain infrastructure documentation, disaster recovery plans, and IT service continuity protocols.
- Promote automation, ITIL alignment, and resource optimization across service delivery operations.
Required Qualifications:
- 20+ years of overall IT experience, with 10+ years in mainframe infrastructure (technologist, operations, or engineering roles).
- Minimum 5 years of leadership experience managing teams with supervisory structure.
- Bachelor's degree in computer science, information technology, or a related discipline (or equivalent work experience).
- Proven proficiency in project management, IT infrastructure strategy, and operational budgeting.
- Strong background in mainframe systems and enterprise architecture.
- Deep understanding of ITIL processes, automation platforms, and transformation frameworks.
- Demonstrated ability to manage P&L, grow infrastructure services, and deliver measurable improvements.
- Excellent communication and stakeholder management skills at all organizational levels.
- Self-driven, adaptable, and committed to continuous professional learning.
Key Skills:
Mainframe Infrastructure, IT Infrastructure Management, P&L Responsibility, Service Delivery, Project Leadership, Budget & Resource Management, Process Improvement, ITIL Implementation, Automation, Stakeholder Engagement, Strategic Planning, Team Development
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