IT Technical Support Specialist

Overview

Hybrid
Depends on Experience
Full Time
Accepts corp to corp applications
Able to Provide Sponsorship

Skills

Active Directory
Adobe
Boost
Business Process
Collaboration
Command-line Interface
Computer Hardware
Computer Networking
Documentation
Emerging Technologies
Encryption
End-user Computing
IT Operations
Laptop
LogMeIn
MDF
Management
Management Information Systems
McAfee
Microsoft
Microsoft Office
Microsoft Windows
Network
Network Design
Operating Systems
Printers
SAP BASIS
Servers
Supervision
Technical Support
Testing
Training
Virtual Private Network

Job Details

Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes & designs software modifications to meet users' needs.

IT Technical Support Specialist

*Candidate MUST be local to Milledgeville 31062 area*

** Do NOT submit candidates previously submitted to #767094**

This support person will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company,

the IT support person will have an immediate impact on the efficiency of our operations and overall growth.

Objectives of this role

Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware

Handle business-critical IT tasks and system improvements

Enable faster and smarter business processes and employee productivity

Research and evaluate emerging technologies, hardware, and software

Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.

Responsibilities

Install, configure, and support workstation software, hardware, printers, and phones

Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy

Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly

Implement applications and software upgrades and troubleshoot any performance issues

Train employees in using software and hardware, and provide technical support when needed

Required skills and qualifications

Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.

Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.

Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.

History of working in an Active Directory domain environment

Proficient at software installs and troubleshooting

Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

Skills:

Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.Required - 3Years

Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.Required-3 Years

Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros. Required -3Years

Active Directory domain environment Required- 3 Years

Proficient at software installs and troubleshooting - Required

Some networking knowledge, along with the ability to troubleshoot network issues from the command line. Required

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.