Overview
On Site
Depends on Experience
Contract - W2
Contract - 25 week(s)
Skills
Technical Support
Job Details
One of CEI's largest Telecommunications clients is seeking a Technical Support Specialist II to join their growing organization!
Job Title: Technical Support Specialist II
Location: 100% onsite in a secure office environment | Allen, TX 75002
Duration/Length of Assignment: 6 Month Contract to Hire
Pay Rate: $25.00 per hour
Additional Information: Must pass a CJIS fingerprint-based background check
- W2 Employment Only – No Corp to Corp / C2C arrangements.
- Expected potential for contract extension(s) and/or conversion to Full-Time/Permanent Employment.
- Optional benefits available during contract (Medical, Dental, Vision, and 401k)
Position Overview:
This Technical Support Specialist II would be supporting our Mobile Video team providing tech support to In car Dash and Body Camera and Evidence Management Software Division.
Basic Requirements
- High School Diploma or equivalent
- 2+ years of Technical Troubleshooting experience and/or 2+ years of customer service experience
- Must be able to obtain background clearance as required by government customers (CJIS)
- Must be able to pass a CJIS Background Check
- 2+ years of Networking Experience (Preferred)
- 2+ years of customer service experience (Preferred)
- Must be able to pass an onsite Technical Assessment
Required Skills/Experience/Qualifications:
- Strong working knowledge of Routers, switches, VLANs, VPN, DHCP, TCP/IP
- Strong working knowledge of various WIFI technologies and practices
- Knowledge of Virtualization platforms; Hyper-V and VMWare (a plus)
- Strong working knowledge of internet protocols and certificates (HTTPS, SSL/TLS, etc.)
- Experience with writing PowerShell Scripts
- One or more of the following certification preferred: CompTia A+, MCP, MCSE CNA, CCNA, Linux Certifications
- Service Now
- Google Suite
- Bomgar
- Windows
Preferred Skills (Not Required):
- Cellular Network Configuration
- POE (Power Over Ethernet)
- NetCloud
- Linux
- Experience providing tech support for In car Dash and Body Camera and Evidence Management Software
Day to Day/Responsibilities:
- Install or troubleshoot the company's proprietary Software
- Identify the problematic root cause on hardware equipment such as In car Dash and Body Camera and Evidence Management Software
- Provide courteous and knowledgeable troubleshooting support over the phone and via email
- Ensure timely and accurate set up of all systems
- Phone Support during regular business hours and on-call availability during off hours
- Monitor Chat sessions to assist other team members
- Test systems to ensure they are working correctly
- May be required to adjust systems, including software or hardware, to make equipment functional depending upon the environment
- Maintain a log of customers' issues, interactions, and troubleshooting steps in the department ticketing system
- Train customers on use of systems including software, hardware, and installation
- Multi-task and have excellent time management skills
- Understand the severity of an issue and escalate issues efficiently and appropriately
- Demonstrated strong work ethic
#INDCEI
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